Fitness First Cottons - (Near Southwark, UK)

1 /5 zoe: Extremely disappointing experience at Fitness First London Bridge. From the moment I walked in, the staff made me feel completely dismissed and unimportant. I was rushed through check in with zero explanation, no welcome, no tour, and absolutely no support as if my presence was an inconvenience. The level of unprofessionalism was shocking. Instead of doing their jobs, the front-desk employees were more focused on chatting and flirting with each other than helping members or guests. It was very clear that some of them are more interested in standing around looking good than actually providing a service. The lack of seriousness, awareness, and basic customer care is unacceptable for a gym that charges premium prices. Luckily, I didn’t stoop to their level or respond in the same energy they gave me. But this kind of environment is dehumanising, disrespectful, and honestly embarrassing for a company of this size. If this is how they treat guests, they are in the completely wrong industry. I hope management takes this review seriously, because the experience was absolutely unacceptable.

5 /5 Diop Fatou: This is by far the best Fitness First in London. I’ve visited several different locations, and London Bridge stands out every single time. I feel confident using the machines here — everything is well laid out, there’s plenty of space for everyone to work out comfortably, and it never feels overcrowded. The sauna and steam room are always hot and ready, which makes the post-workout experience perfect. The staff are genuinely friendly, welcoming, and always ready to help with anything you need. The whole gym is well maintained, clean, and consistently looked after.

5 /5 Virginia Bozzola: Amazing gym! Exceptional machines, lovely environment and friendly staff! Umar did the gym tour for us, and explained everything in detail. Very prepared team and ready to assist. Clean facility, endless options for a great workout session, of any kind! 10000% recommend!