PureGym London Kidbrooke - (Near Greenwich, UK)

1 /5 S L: I’ve been coming to this gym for years and this was easily the worst experience I’ve had. The changing room was locked while all of my belongings were still inside, car keys, house keys, everything and the gym was completely unstaffed, leaving me totally stranded. There was no real communication anywhere about the changing rooms closing early (apparently 2.5h before actual GYM CLOSING TIME which I have never encountered anywhere else). No emails, no announcements, nothing from staff. There was a tiny paper notice on the door saying the changing room “closes at 7:30pm,” yet I had been in and out of that changing room all the way until 9:45pm with zero issues and no staff ever mentioned a thing. If the rule actually mattered, no one bothered to enforce it or communicate it. If the gym expects members to follow a rule, they actually have to tell people. Instead, they just locked up and walked away, leaving my essential belongings trapped inside. Relying on a forgotten paper sign and then locking members out of their own belongings is irresponsible, inconsistent, and shows a complete lack of respect for long-time members like me. It’s unbelievable that a gym I’ve supported for so long can operate with so little regard for its members’ time, safety, and basic access to their own property.

2 /5 Prachi Priyadarshini: When I started I was quite pleased with it. My induction class was good, I tried a few spin classes and they were fun too. Some of the PTs seemed friendly which is a bonus. The bathrooms and changing rooms are also kept clean. However, in the past few months I’ve noticed the services decline. A few weeks ago the AC was not working and it felt like working out in a sauna, it felt like there was no ventilation which felt like an awful thing during peak time when it was packed with people. That took a couple of days to get fixed. Recently, the gym was flooded in certain areas, and they eventually closed the gym again to fix it. It’s now been 7 days of the gym being closed… it wasn’t a planned closure which was communicated ahead of time. The fact that we have to still pay full while a fourth or more of the month the gym isn’t even open is not okay. Many of these factors completely disrupt my fitness routine and the basic quality of gym service you should be getting. Allowing access to other gyms while this one is shut down for days is still inconvenient because not all of us can accommodate that. The gym is also not 24/7 which a lot of others pointed out too and that makes it difficult because you have to plan your day around the gym rather than the other way around. Overall I echo other reviewers sentiments on school-going / younger groups of kids sitting idly on machines and chatting with friends for 30 mins. If you ask some of them how many sets they have left, you usually have to wait for the whole group to be done. Some people look offended if you ask them how many sets they have left even when they’ve just been sitting and scrolling on their phones and not using the machine. I’ve also had a run-in with a rude trainer recently but I can’t say that they’re all the same - I’ve had some good initial conversations with Frank and Leyla and if you look at the other reviews you’ll figure that it’s only the good PTs and decent equipment keeping this gym alive.

2 /5 Liam: They need to make this gym 24 hrs, other than snap fitness (which is very small and doesn’t have much equipment), this is the nearest gym to me at a 35 minute walk time. So tell me why I just walked 35 minutes to get here and it’s closed. When you already have times that are awkward for people that have a job, why would your entire gym be closed at normal opening times? Every other pure gym I’ve been to is 24 hrs, this has pods to get in, it doesn’t need to be open at specific times. This is my 5th day coming here and I’m already massively disappointed, if this happens again I’m looking for another gym. Less machines, further away? at least it’ll be more reliable. If people set a gym as their primary gym and you are closed, you should send a text or email to everyone letting them know so they ain’t left walking 35 minutes for nothing and left without know what to do right before work.

1 /5 Justin Tong: Always clogged with people, can’t get a single machine every time, gotta spend at least 3 hours for a full workout. Small gym with not that many machines averaging 40-50 people minimum, scaling up to 60-80 at certain times. Terrible air quality, could practically suffocate on the treadmill trying to breathe. Random booked sessions always blast music across the gym, got noise suppression on and can still hear the music and the coach screaming, it’s not even good music just some gibbidy gobbidy trash you’d expect to hear at some poorly rated club.

1 /5 Manu P: I have lived in Kidbrooke for 25 years, and I was happy to be able to start going to the gym close to home. I had decided this morning to go and get my new membership at your gym in Kidbrooke. I arrived at two automatic glass doors. I rang the intercom several times, but no one opened it. There was no one to let me in or speak to anyone about the new membership I wanted.Finally, I sat down on some cold steps and looked up information on the website. There was no number to call. So, since I was now standing in front of these two glass doors that could only be opened electronically, I decided to buy a day pass online. I paid about £11, went in and there was no one in the gym, an instructor, a person to ask for information or anything. I went to change and the bathroom was dirty, lots of toilet paper on the floor, the smell of poop and lots of dirty lockers. Anyway, I left my bag alone and tried to explore the gym. Most of the machines were dirty—not dusty, but stained by the various people who had used them without cleaning them afterward. Anyway, there was no one in the gym to ask for anything. Maybe the staff doesnt work on Sundays, but how is that possible if there is no supervision and no one to check the equipment, bathrooms or anything else. I had a very bad impression and I dont think Ill be back.