Elmbridge Xcel Leisure Complex - (Near , UK)

4 /5 David Y: Great facilities here but, Xcel, you need to publicise your Christmas and New Year opening hours better. Google and Apple Maps both said you were open this evening till 9pm but you closed at 5pm. There was nothing posted about opening hours on the Places app or website.

2 /5 Sarah Lonsdale: Great looking updated gym and other areas. However, the majority of the staff here are terrible - rude, unhelpful, would rather be doing other things (so get a job somewhere else!?), unprofessional… they are often all gathered together chatting when people need help, and sometimes in the way near the doors!? The PT that did the induction for my son in the gym however is lovely (I’m sorry I don’t remember her name!)

1 /5 Rach Goods: Disappointed with Customer Service I was extremely disappointed with my experience at Xcel Leisure Centre today. My padlock was broken, and all my belongings were removed from my locker without any prior warning. I understand policies are in place, but the way this was handled was unacceptable. When I approached the manager, Jaime, to discuss the situation, she was rude and completely unhelpful. Instead of offering a reasonable solution or even basic customer service, I was met with dismissiveness. She refused to even give me a padlock just for the day to keep my staff safe and locked until I finished workout. So I had to risk and leave my staff unlocked. Spoke with other members of the gym and they told me there was no signs and reminders that they were going to do that as a result a replacement padlock was given to them but my case was totally different! And when I came back to the reception to mention that they told me they didn’t have to do that. A little courtesy and communication would have gone a long way. Very disappointing!! Also to mention my body serum oil was missing! I’ve been a loyal member, but this experience has made me reconsider. I hope the management improves how they handle these situations in the future.

2 /5 Paul Ransom: Great facilities and very impressed, but please get your management team to ensure the Health suite is turned on this is the second sunday that we have turned up for a sauna at 7;30 and the saunas and steam rooms have not been turned on!! very frustrating, surely it should be seton a round and signed off.. spoiling fantastic facilities

5 /5 Ashley Blewett: Brought the kids to do a climbing wall taster session. Dave was fantastic and patient in training and working with them. Great experience and hope to be back soon!