1 /5 Marilyn: Today’s (Monday) experience with instructor Heather Squibb was very disappointing. I arrived downstairs exactly at 7:35, and despite being right on the cut-off, I was turned away. The front desk staff was understanding (given that he saw me coming in at 7:34 and rushing downstairs) and kindly offered to return my credits, which I appreciated. Yet, he didnt do it accordingly, as classpass charged me a no-show fee...
All in all, I wasted time and money. Heather’s approach felt unnecessarily harsh and embarrassing—she addressed me in front of others and asked me to leave. I won’t be coming back to her classes.
I’ve been coming here for years and have always liked the workouts. The studio is basic, but most of the instructors are great. If you have good instructors and then get rude ones instead, this place is not worth the money.
As a new mum, mornings can be unpredictable, and a little empathy goes a long way.