Vyzion Fitness - (Near Redbridge, UK)

1 /5 iq ath: The receptionist in this gym is highly unprofessional. She does not have proper knowledge about the gym machines or how they are used, which is ridiculous for someone working in this role. On top of that, she lacks confidence and is unable to guide members properly. A receptionist should be helpful and approachable, but unfortunately this is not the case here. It creates a very poor first impression of the gym.

1 /5 Tee: If I could give 0 stars, I would. I had one of the worst customer service experiences ever at this gym. I called on August 6th around 1 PM to follow up on a refund I was previously told I would receive. Instead of help, I was shouted at, talked over, cut off multiple times, and treated with complete disrespect. The staff member refused to give me her name when I asked to make a formal complaint and hung up on me twice. Absolutely unacceptable behavior. The reason for the refund request? Their website is not clear about how their direct debit works, and another month’s payment was taken out after I had already decided not to continue. I cancelled my membership immediately after this awful experience. On top of that, the gym itself is filthy. There was a dead spider in the toilet area for my entire time as a member. The floors were always dirty, and the equipment layout didn’t even match what was advertised online. It looked like staff couldn’t be bothered to reset anything after classes. And for the price they charge, the gym opening hours are absolutely ridiculous. It’s far too expensive for what’s offered — poor service, unclean facilities, and limited access. Do yourself a favor and avoid this gym. Terrible service, unprofessional staff, and an overall poor experience. I genuinely hope management takes this seriously — no one should be treated the way I was. Update- I found out the woman name is Kyra. So kyra if you are reading this you have disgusting customer service!

5 /5 L B: A woman’s gym that’s not overwhelming or too busy. The staff are really kind and easy to talk to. They offer free water bottles if you’ve forgotten yours, I’ve been with them since they’ve opened and have never thought of leaving/changing gyms.

1 /5 N P: This review comes after being a member at the gym between April – June 2025. I am no longer a gym member. I primarily joined for the classes (boxercise, strength and conditioning, pilates), they were well attended and the instructors were great. However mid-May one of the instructors left, citing not being paid on time. This then highlighted a number of flaws with management. There was no swift replacement of instructor, coupled with very poor communication, dishonesty and lack of transparency. The final straw was not been informed of a cancelled class, only to find out once I arrived at the gym. I was informed by the receptionist that the message was not conveyed via the app due to Wi-Fi issues. However, with the gym being aware of the cancellation for at least a week (confirmed by instructor), this was not excusable. I made a request to speak with the manager, which was not possible. I also requested to speak with the manager via the app to no avail. Another gym member also made a request to the manager to get in touch with me. Manager has not been in touch. The gym is a decent space with some good equipment. Women only gym spaces are a rarity and this space has great potential to serve the community. The management of the facility and treatment of its customers is a disservice to women. Areas to be addressed: • poor cleanliness; there does not seem to be spot checks (bins full, empty handwash bottles in toilets) • evident mould on the walls and ceiling • Access to drinking water (I have witnessed users refilling bottles at the toilet sinks) • Poor management and receptionist standards – - phone calls rarely answered and no follow-up - receptionist with headphones in whilst a customer is trying to speak with them - management - do not make promises that cannot be fulfilled. Be honest and pragmatic. • Update information on website and google (I would also agree with another review that the images on the website are misleading). If you are looking for a space for independent workout, the gym may work for you. I signed up for classes and also believe that a clean and safe space should be minimum standard. I do not believe this gym is either. This is coupled with the very poor management and customer service. As far as I am aware, there is no formal channel for complaints or feedback and based on past experience I am not sure an e-mail would be acknowledged, unfortunately (and reluctantly) I convey this information in public domain. I sincerely hope for the sake of women in the area, the gym improves.