The Gym Group London Norbury - (Near , UK)

4 /5 Matthew De-Gale: Really good (and large) gym. Its less that 5 mins from Norbury train station, so great for pre or post work! work out if you live or work on the area. It has good facilities and equipment, pretty much everything you need. Gym floor lockers are often all in use during peak training times so its best you bring a padlock and use those in the changing rooms.

1 /5 shri nani: I had a very disappointing experience at this gym today. I entered around 16:30 using the scanner (I don’t remember my PIN). When I finished my workout, I couldn’t exit because the Gym Group system was down and my PIN wouldn’t work. I asked one of the staff for help, but he was completely unhelpful and showed no concern. He told me to use the self check-in machine, even though I had already explained that it wasn’t working due to the server issue. Eventually, he used his own PIN to let me out. After leaving, I realised I had left my jacket inside — which also had my house keys. I found my PIN in an old welcome email and tried to re-enter, but the system still wouldn’t let me in. I pressed the assistance button, and the same staff member, who was just sitting with a tablet, looked annoyed when he saw me and acted like he was doing me a favour by opening the door. This is completely unacceptable. I pay £35 a month and expect at least basic customer service when the system fails. The staff should be trained on how to handle situations like this with respect and professionalism. It’s frustrating and embarrassing to be treated this way just for asking for help.

2 /5 A T: Emailed the gym in relation to an injury I sustained on my shoulder as a result of being given a weight that was too heavy for me, and here was the reply I received from the manager: "Firstly, Im very sorry to hear that you have had a negative experience with us here at The Gym Group Norbury and Im also very sorry to hear that you have hurt your shoulder. I have only just been sent this email now and unfortunately our CCTV only holds for a month so I cant look back at your sessions to get a clearer idea of what happened during your sessions. Although I am genuinely very sorry to hear that you are no longer with us, X and X are exercise professionals and they deal with many different beginners every single day and this is not something that has ever happened before. I am very confident in their ability and their understanding of what will and wont cause an injury. I would also suggest that if your shoulder didnt hurt during the session or the day after, and instead started hurting a few days after then this injury most likely isnt from those exercise sessions but something else. I wish you a speedy recovery and all the best with your fitness journey." Make of that response what you will. To me the subtext is your injury must be your fault, dont blame our professionals. What happened to a good old fashioned apology, apparently gaslighting is part of customer service now.

5 /5 Michelle Le Blanc: I have recently joined after coming from another gym. I find the price very welcoming, I love that the gym is open 24/7 as I usually go at 5:45 in the morning before work. There is also a staff member who greeted me so beautifully and helped me with a few questions. Her name is Monice. She has also given me some information that I never knew that will give me the most out of my gym experience here. The only negative for me is that I love Spin classes and wish there was a spare space or room to have that kind of class but apart from that, I’m enjoying my experience here.