1 /5 Lisa Cao: Outrageous experience – completely unacceptable behavior, possibly racist
We are absolutely furious with the way we were treated at Talacre Community Sports Centre. We had a confirmed badminton court booking through the Better UK App — with a confirmation email to prove it. But when we arrived, we were told the court had been “booked by someone else” due to a system error, and we were forcibly kicked out by an incredibly rude and aggressive manager.
Instead of helping resolve the situation, the manager dismissed our confirmation, refused to listen, talked over us the entire time, and repeatedly told us to leave. His tone and behavior were not only deeply unprofessional, but downright hostile. It was clear he had no intention of treating us with fairness or respect.
We strongly suspect that racial discrimination played a role in how we were treated. We were not given the courtesy of a conversation, just immediately blamed and removed — despite having proof of our booking.
Five of us travelled significant distances to be there — some drove over an hour, others took the Underground, and I personally spent money on two Uber trips. We wasted time, money, and energy, only to be humiliated by a manager who acted like we were the problem when the fault was clearly with Better’s broken system and his abusive attitude.
