Southgate Leisure Centre - (Near , UK)

1 /5 Morteza Farhangi: I booked a swimming session for my 10-year-old daughter today from 11:15 to 12:15. I also have a membership card, but I was told I needed to pay an additional £7 to accompany her in the pool. This rule was not mentioned at the time of booking, which was disappointing. The pool is clean and suitable for children, but I hope Better Southgate Leisure Centre can communicate their policies more clearly in the future.

1 /5 Helen: It would be great if the staff did the proper checks when it comes to the sauna and steam rooms… every time there are always people without wristbands. Today I had to leave before the end of the slot I booked because I suffer from chronic pain and can’t sit all cramped and squeezed in… at one point there were ELEVEN people and only four of us had a wristband… what’s even the point of setting rules and taking the time to book a slot? Also, good luck to anyone with social anxiety or other neurodivergences. Months ago I sent an email complaining about it, then weeks ago I actually went and called a member of staff… every time they seem to pay more attention for a while, but unfortunately it clearly doesn’t last long. And from January the membership price will go up again, what a joy!

1 /5 Acar: Im so frustrated with this gym. The ladies changing room is constantly disgusting. Im talking floors covered in hair and tissues, showers full of rubbish and hair clumps everywhere. On top of that, the facilities are falling apart (one hairdryer didnt work, the other was broken). But the worst part? When I complained about the terrible hygiene, the reception staff got angry at me! They need to hire more cleaners and teach their staff how to talk to people.

5 /5 Polar Fox: Love the pool, nice and warm water, clean saunas and lovely reception staff! Free parking outside, coming in the evening after 8 never had any issues finding a spot, register your number plate at the reception upon arrival!

1 /5 Kay L: Absolutely no point in being a member as when you go to book for a class in advance and you go on the website as soon as booking becomes available, the website cannot cope with demand. I spend 10 to 15 every evening to try and book classes and by the time I get to the page all the places have gone. Complete waste of time and I have cancelled my membership