Otium Health and Leisure Club - (Near City of London, UK)

4 /5 Chris Mooney: If youre really fussy (the type of person who spends most of their holidays taking photos of their hotel room, to post on trip advisor once they get back) youre probably not going to like it. Its not exactly a luxurious/high end spa, and it could do with a bit of a renovation. But if youre more down-to-earth, and just want a decent city centre pool/hot tub/sauna/steam room, youll really like it. Its convenient, and has everything you need.

1 /5 Lindsay Harris: Sadly, my experience is the same as many that have reviewed this place. I was brought a spa experience by a friend for Christmas. Trying to book this was a nightmare. Emails took over a week to respond to and with no way of calling and actually speaking to someone. Initially they tried telling me my voucher was out of date...(it wasnt). Once they admitted it was in date (3 weeks in to the process) they proceeded to tell me there were no packages left and Id have to upgrade to a bonus package. The email exchange was dismissive and at times rude. After agreeing to pay a £19.50 admin fee to upgrade I demanded confirmation in writing as something was not sitting right with me. Again, a week on I got confirmation that the fee was per person, which I had not agreed to. I requested they honoured the voucher that had been purchased but all I got back was a short.....Im sorry, we cannot help you. I have contacted the voucher company and they have refunded the value. They also informed me that they were no longer allowing this spa to advertise as there had been so many complaints.

1 /5 Amina Dukseyeh: This place is terrible! Please please please if you’ve booked it via wowcher, exchange your deal to something else! It’s really not worth it and they lie. I bought my deal In September, and was refused to be given a booking. My deal was ending in February, and the lady (Rita) kept giving me weekdays which I couldn’t attend due to work. I tried to make early bookings in September for December and she still wouldn’t give me any although they were available. After a lengthy email, I was given the booking. When I got there, I was told I had to pay £30 for a facial which I wasn’t made aware of. I was told that if I didn’t pay for it, I wouldn’t receive any treatments. So me and my friend paid in the end. It was like we were literally bullied into it. Then we were asked to go into separate rooms to receive the massage. My friend had a terrible experience! Rather than making her feel relaxed and putting relaxing music on, the lady put on loud music about Jesus on with YouTube adverts in between. It’s quite sad we had to experience such a thing.

3 /5 Jana Kuvaitseva: Pictures look the way better than place actually is. Everything is very tired. Not pleasant showers. Jacuzzi was not hot and didnt work properly. Pool is tiny, so you cant really swim there much. Sauna not very hot. Three stars only because staff is super super nice. Very lovely ladies are working there. But that s not enough for me to come back to the place again :)

1 /5 Denise Thompson-Quartey: Poor customer service! 0 ratings. I booked a spa and treatment standard deal for 2 via wowcher more than a week before my birthday which the appointment was confirmed by both the booking admin staff at the spa and myself. 2 days before my birthday the woman at the spa who had booked me in cancelled my booking via email because they had "reached their capacity". When I replied saying why was my booking cancelled if my appointment slot was booked and reserved over a week ago, she rudely replied just saying "Its busy". No apology or valid explanation. This was a poor reason to cancel my booking last minute and both the woman who booked me in at was Angelsz and the manager who I spoke to just seemed unapologetic and did not seem to care that they had ruined my birthday plans. I suspect they probably gave my slot to another customer instead who booked after me. Who knows. Im still waiting for my refund.