Fitness First Liverpool St - (Near City of London, UK)

1 /5 Francesc Cardona: Very disappointed with how Fitness First handled my situation. After being injured and unable to train, my membership fell into arrears and was passed directly to a debt collection company. Despite explaining my circumstances and trying to resolve the issue, I was repeatedly told that Fitness First could not help and that everything must go through DebtCo, including cancellation. There was no flexibility, no face-to-face support, and no real effort to resolve the issue as a loyal member. The experience felt impersonal and stressful, especially during a difficult time financially and medically. I expected much better customer care.

5 /5 Yamini Machado: I’ve been a member at Fitness First for just over a year now, and I can honestly say it’s been such a positive experience. The atmosphere is always welcoming, and the whole team is super friendly and supportive. No matter what level you’re at, there’s always someone ready to help, guide, or encourage you. A special mention goes to Ty — he’s absolutely amazing! He’s not only knowledgeable and professional, but also incredibly approachable and friendly. He always takes the time to check in, motivate, and make sure I’m on track, which makes such a big difference. Overall, Fitness First has become more than just a gym for me — it feels like a supportive community where I’m always pushed to do my best. I can’t recommend it enough!

5 /5 A A: I’ve been training here consistently and recently swapped from Highbury to make this my home gym - I LOVE the atmosphere. The staff are incredibly friendly and welcoming. Alexis always greets me with the sweetest smile at reception, and Ty has been an exceptional trainer during my sessions. He’s super attentive, supportive, and genuinely cares about client progress. Also, a big thank you to the General Manager who kindly offered me a protein shake - small touches like that make the environment feel like a real community or second home. One thing I really appreciate is that management takes feedback seriously. I raised a couple of small points previously, and they were addressed efficiently - that kind of responsiveness goes a long way! Some (new) suggestions for improvement: • A StairMaster would be a great addition, perhaps replacing one of the treadmills. • A hip abduction machine would also be amazing if possible. • A filtered water station that offers cold still and sparkling water instead of the current tap fountain. • A mirror behind or in front of the cable machines would help with form correction during workouts. Other than that, everything is excellent - including the overall cleanliness and hygiene of both the gym floor and women’s changing rooms. The cleaner works extremely hard, and it’s always spotless whenever I’m in there. I also love the women’s-only sauna near the showers, the great class options, and the overall vibe. Excellent location too - situated inside the station so very easy to catch train right after. Very happy with my new home gym!

5 /5 Chernenko Sebastian: Great London city gym and the facilities are 10/10. I’ve been working with Gene for the last 2 years and he is such a joy to work with, he’s been training me recently and his service is impeccable and such a great trainer. Amber’s boxing class during lunchtimes are the best for a quick boost of energy and she makes sure that we are looked after before, during and after the class. Tyrese is also another fabulous trainer who has been one incredible man he’s really helped me and my colleagues get in the best shape and he’s really attentive and always helpful around the clock.