1 /5 Pauline P: I recently had an absolutely dreadful experience at this Lc Aesthetics salon that left me deeply disappointed and regretful for choosing their services. I had booked an appointment through Treatwell for a haircut after my regular hairdresser canceled unexpectedly but I took time off as needed a haircut before a family event. Unfortunately, what was supposed to be a beauty salon turned out to be primarily an Asian mani-pedi place with minimal hairdressing staff available.
Upon entering the salon, I was immediately greeted by a tremendous and toxic odor that was not only unpleasant but also triggered gagging reflexes, irritated my eyes, and even caused a migraine. The salon was excessively loud, making it difficult to hear the hairdresser speaking even from a short distance.
To add to the disappointing atmosphere, I was welcomed by a confused Asian manager who directed me to sit on a sticky couch. There was no designated area to leave coats or belongings, adding to the overall lack of organization and cleanliness.
When it came to the actual haircut, my experience went from bad to worse. Despite providing a clear explanation and even showing a picture, I had to spend additional time explaining the simple U-shaped cut I desired. What was even more concerning was the fact that the salon completely disregarded my note made during the booking regarding sensitive skin and provided me with two product options, both containing harmful ingredients such as SLES, SLS, sulfates, keratin, alcohol, and silicone (dimethicone). This lack of attention to customer requirements was completely unprofessional.
The hairdressers lack of professionalism became evident throughout the appointment. She failed to brush my hair before washing it, and I had to request that she wash her hands after observing her touching her previous customer. Throughout the haircut, she continuously pulled and tugged at my hair instead of being careful and gentle. To make matters worse, she used dirty brushes with other peoples hair on them, even rubbing the brush into my scalp. Additionally, she applied very hot air to my hair when drying, dangerously close to my skin. The entire experience was unhygienic and uncomfortable, to say the least.
Upon returning home, I noticed knots and damage to my foreheads baby hair, leaving me with the impression that my hair was drier than before the appointment. I dont know what was conditioner used but my hair is now looking fried and frizzy so I suspect that another protein was in the condition the hairdresser used despite me providing her with information in the booking that my hair is highly porous… Furthermore, I experienced an itchy scalp, raising concerns about potential fungal or parasitic infections. While I hope I havent contracted any such issues, the overall lack of cleanliness and hygiene in the salon makes me question the safety of their practices.
Needless to say, I will not be returning to this salon and strongly advise others to avoid it as well. The horrendous odor, unprofessional staff, lack of cleanliness, and disregard for customer requirements make it an establishment that should be avoided at all costs. Save yourself the stress and look for a salon that prioritizes professionalism, hygiene, and customer satisfaction.
