Kensington Health Club & Spa - (Near Lambeth, UK)

3 /5 Meggie Greivell: I don’t think it’s as bad as people are making it out, however it definitely could use some improvement. The pool and locker rooms aren’t as bad as people say, but they’re more like what you’d get at a leisure centre or health club as opposed to a spa or hotel so I think that’s the issue. They’re not luxurious just basic and a bit tired. They definitely do need some new sun beds by the pool, and I think the pool could use with some new tile work, but it’s actually a nice pool for swimming laps. The treatment area is really nice and they use Elemis products which are great. My treatments were nice but I do wish my therapist used more pressure on my back where I have all my tension, which I did specify in the take in form and she did not ask what pressure I like. That being said she did a great job with the rest and it was relaxing. I think the main issue with this place is it’s really more Of a leisure centre for the people of Kensington that guests at the hotel can use for free which is nice, but it’s not a spa or a spa hotel. So I can see how people who book spa packages for getaways would be disappointed and I would not recommend that. If you’re staying at the hotel though it’s worth it to come down for a swim, a workout or a massage. I can’t speak for what it’s like being a member of the health club but it seems like they offer a lot of different fitness classes and it’s a nice lap pool.

5 /5 Daryna Yusikova: Amazing experience, nice changing rooms Hot cosy sauna, very big pool and relaxing hot tub. I loved it :) facilities were clean and stuff was very friendly and helpful. I was sceptical from bad reviews but it turned out to be great

1 /5 Pooni Kelair Dosanjh: This SPA needs a make over! Firstly as we walked in my friend and I got told to go straight in to the massage toom and then get changed in the room. I would have expected to be taken to the changing room for some privacy as I didnt really want to get changed Infront of anyone. We had to leave our stuff on a chair which resulted me in leaving my underwear there the whole day as it fell behind a chair. After the massage we went to have our cream tea where the staff was slow, chatting away. We got out scones which were different sizes and looked shop brought. When asked for a plate we got one and we also received one pot of tea. no mention of what tea, no milk choices or nothing! After the cream tea we made our way to the changing rooms. The state of the rooms where awful, broken doors, lockers where hanging off, dirty floor, Mould everywhere. One of the rooms which was wide open was filled with mould and old wooden beds which did not look appealing at all. Once we went to the pool area the hot tub was green which looked like it had not been cleaned in forever, hair floating around and just general stains. The steam room was fine but again like everything else was very out dated and didnt smell nice at all. Would have been nice for some incense drops to be put in. Lastly we came for a peaceful day which I have just seen that on the the website if you want a tranquil day to avoid certain times. The time we where there didnt have the aerobics class as mentioned but there was a kids class and also a lot of drilling the whole time. I was not made aware of this when booking over the phone. it does not even state this when booking online just after when you book! On top of the we would have to hire bath robes! they should have given this for free considering the horrible spa! The only thing I can say which was pleasant was the man at the reception, Very welcoming and kind and clearly doing his best to distract people from the spa area.