Comfort Aquatics - (Near Hampshire, UK)

1 /5 Rajni Sharma: Although the teachers and instructors are great communicating with the admin staff is just appalling. You are never able to get through to the phone line it constantly says unable to connect so no idea why they even advertise a number. Emails are rarely responded to so I have no idea how to communicate with them to ask questions about booking and class changes. Customer service and communication seems to just not exists. They take your money book you in and then basically disappear and expect you to just go with any changes they make. Very dissapointing

4 /5 Britney Lees: I meant to review ages ago but completely forgot. I started with Comfort Aquatics in October 2023 as a complete adult non-swimmer. I never learned as a child and realised how much it was holding me back, particularly on holiday with my partner. It took just over a year to learn the basic techniques and strokes. I stopped lessons last year as I had completely outgrown the shallow pool at Freshwaters Academy but continued swimming! This summer, I snorkelled in deep water for the first time - something I thought I could never ever do. Whilst I am not the world’s most confident swimmer and will never be, I can now swim completely unfazed. I cannot recommend Comfort Aquatics enough!

5 /5 Elena Minina: We have been with CA for two years after trying three other swim schools, and it has been the best choice for our childs swimming education. Unlike our previous experiences, CA focuses on teaching concrete swimming skills rather than just keeping kids entertained in the water. While there is always room for improvement in class structure and organisation, the quality of instruction and the progress we’ve seen make this swim school stand out.

1 /5 Sima Di-Bellonia: My son was with this school for a year, Chloe the teacher was amazing however the school lacks communication and understanding. Adam the owner is possibly one of the worst owners/ managers Ive come across. He is rude, ignorant and is all about money. Chloe stopped doing weekends and we wasnt informed. My son went with a new teacher Lindsey who was new to the team and was terrible with my son - she had no idea how to speak to teach a child in my view. We flagged the concerns and Adam was literally like Im not changing anything and this is how is it. After a lot of back and forth he wasnt being flexible nor understanding. If anything he was stating its my son who needs to adapt. He didnt refund our money but we are in the process of taking this further and we will seek our money back. Secondly we also witness a child drowning within a group session class with the mother having to jump out of her seat to alert the teacher. The school has a lot to improve. This school hasnt given us confidence to continue with them but I would say Chloe is a great teacher and she would do so well with a different school away from owners like Adam. I would avoid this school at all cost

2 /5 Glenn Dudley: My son has had 3 private lessons, and currently on his third group lesson. His first private teacher was amazing, got him to swim across the pool. His second teacher was absolutely useless, she should never have been given the job of swimming instructor. His third teacher, when he turned up or managed to get there on time, was okay. I have spent so many Saturday mornings taking my son to his swimming and even after all these private lessons and now on his third group lesson he’s been put into a class where he is learning to use a kick board to cross the pool. This is not a failure of my son’s abilities but that of Comfort aquatics.