Cloud9 Beauty - (Near Southwark, UK)

5 /5 Nicole Tang: Such lovely staff and amazing nails Updated 2 years later The detail on all the nails I get here are incredible. The reviews on Google I believe do not reflect the staffs time and quality. To back up the staff here Id say any reviews that mention wrong colours or misapplication is either due 1. if you book a gel appointment and then end up choosing a regular nail polish they advise you a similar colour they have in the gel range same applies for any manicure, sns, biab and acrylic. Ive had my nails done here at least 6 or 7 times a year and many times I have complicated designs which take 2-3 hours sometimes the colour wont match the pictures Ive chosen to show (BECAUSE ONLINE IS FILTERED OR UNLIMITED COLOURS ARE NEVER AVAILABLE). So compromise is needed even when the design is 10/10. Continuously throughout every appointment, I speak up if theres something I disagree with, shorter longer shape, colour the whole nine. Nail techs cant always read minds and especially when everyone have different standards and expectations for their nails. If you dont ask you dont get, entitlement alone is no excuse. Love you team see you for my Christmas nail. P.S Speaking in Vietnamese, Mandarin or any language isnt illegal theyre all family there :)

1 /5 Bianca S: Been going here for years but over the last 12 months the quality has really dropped I will need to find somewhere else to go. Shellac nails are inconsistent - sometimes good sometimes they chip away immediately. They also damaged my nails quite badly when removing. The worst experiences are with normal polish manicures that over the last 2 times I did them I had to redo myself within less than a day because of polish chipping away. See photo of nails 20 hours after manicure and I have not done anything (no cleaning house, no exercise etc).

5 /5 Andrea D: Such a great salon! And buzzing with customers, not sure why the rating isn’t better. For £45 I got natural manicure (£16) + pedicure (£29), they take cash only. My nails were very bad when I arrived - dried torn cuticles and lots of chipped nails. The gentleman who shaped my nails did them perfectly and asked twice to make sure the shape suits me. The girl cleaned my nails, pushed and cut my cuticles (although hot water was used not a serum) and massaged with oil & cream, it was very relaxing. My feet needed proper SPA treatment as my heel and foot cushion had very hard dry skin and my nails & cuticles weren’t in great shape. The chairs are so comfy and the sanitary standards seem to be very high! Products smelled lovely, they opened brand new filing brick tool for my feet, very nice exfoliation and cleaning. My feet are baby soft and I feel so confident now! Thank you, I definitely recommend and would come back again :)

1 /5 Kim Doe: Ive been here twice for shellac manicures, and both times the polish began chipping and entirely peeling off within a week. The last time I came the technician only asked about shape after she started cutting my nails and then was very rough, and my fingers felt sore for days afterwards and one of them has now developed an infection which is very concerning.

1 /5 Natalie Unwin: It’s such a shame as they shape and paint my nails beautifully, but the last 3 times I have been there has always been an issue. Firstly the paint was peeling off and when I went back they said to me it’s because I used a colour that has too much oil in.. if that’s what happens then you shouldn’t have those options available in the first place, or tell me this can happen with that “type of colour”because how else am I supposed to know that? Surely you wouldn’t have those colours available if they don’t cooperate well. And most recently, I had issues with one nail where the colour was peeling off the same day but the rest of the nails were fine, I got my nails done a week ago, 3 of them have fallen off very easily and haven’t wripped my natural nails (thankfully) so it’s as if the glue is not strong enough as this has never happened before. Nails are starting to chip also and I can see that 2 more are going to come off soon as they are lifting. I’m really disappointed and angry that I’m wasting my money and time. The prices have gone up which doesn’t make sense if the quality of the nails are bad. It seems that the products used must be very weak. I would like my money back.