Beauty Plus and Tanning - (Near , UK)

1 /5 Steph: I am extremely disappointed by the lack of accountability I’ve experienced after politely requesting a refund due to my nails being smudged. Both the stylist and I tested the nails before I left to ensure they were dry, and I was under the dryer for an extended period. Despite this, the nail polish is already peeling. This is unacceptable. I have emailed you regarding this issue and have received no proper response. I have been a loyal customer with no previous problems until now. I am fully aware that nails can smudge, but they should not have after being under the dryer for so long. That is why I requested a refund, yet the conversation keeps being deflected to your receptionist. This is disrespectful and ignorant. Regarding your receptionist: please review your CCTV footage. You will see that I approached the desk before leaving. Your receptionist said nothing and did not even acknowledge me. Only Fatima said goodbye. Her behavior was unprofessional and, frankly, intimidating. Your front-of-house staff’s behavior is visible to all customers and reflects poorly on your business. Shame on you for handling this matter so poorly.

5 /5 Kerry Howard-Chong: Always very happy with the treatments provided by Karlla and her team. Lovely Donna and then a fantastic classic pedicure by Fatima.

1 /5 Susan Johnson: Reply — As previously stated this treatment was a gift and not in my name. However it did happen. I will call the store and ask for the manager . Thank you I was gifted a pedicure here and it wasn’t a great experience. The staff were friendly but the person I had to do the treatment was a bit chaotic. Kept knocking things over or hurting me in some small way, apologising for the small errors. However she was rough and cut two of my toes. One of which wouldn’t stop bleeding the whole time I was there. I didn’t realise how bad they were until I looked when I got home. I was unable to wear shoes for a week , they are still not completely healed. She also took paper hand towels and threaded them through my toes instead of using the correct item, therefore when I came out of the dryer the tissue was stuck to the varnish. She then roughly scraped off the varnish and painted over the rough uneven surface. The finished result was obviously very disappointing and it had cost £37.

5 /5 Amber Robinson: Me and my mum have been coming to this salon for a few years now and wouldnt go anywhere else for our treatments! We have had gel nail treatments, eyelash/eyebrow tinting, eyelash lifts, waxing, and pedicures done here and have had wonderful experiences everytime. All of the staff here are incredibly sweet and you feel welcome the moment you step inside the salon. I wouldnt recommend anywhere else and cant thank the lovely team at Beauty Plus more for their services and treatments!

5 /5 Sophia Self: Claire was brilliant! I felt so well looked after in her care as her room had a lovely soothing atmosphere and she really did her best to make sure I was comfortable and enjoying the treatment. I have never had a scalp massage before and it was amazing, I will definitely be back for another, and she even gave the dry ends of my hair an oil! I also had a great facial treatment and my skin still feels buttery soft a week later!