1 /5 Chloe Turner: I’ve been a member of énergie Fitness Brooklands since before the doors even opened under the original owners — and I honestly cannot believe how far this gym has declined under the new management.
The cleanliness is appalling. Showers and changing rooms are filthy: dirt, hair, dust, grime, food wrappers and rubbish all over the floor and under benches. No proper cleaning facilities, the place is genuinely unhygienic. Toilets are often left with paper all over the floor, empty holders, dirty sinks, hand on heart looks like they have never been cleaned.
The water fountain hasn’t worked for weeks, and before it broke it was covered in thick, dried limescale that looked crusty and unsafe to drink from. Members have repeatedly complained about this and nothing gets done.
The equipment is poorly maintained, squeaky, dusty and clearly overdue a service. Dust constantly builds up around machines and triggers my allergies every time I train. For a place charging full membership prices, this is ridiculous.
What makes everything worse is the complete lack of staff. Half the time, the gym is unstaffed. When staff are present, they sit in the office and make no effort to be approachable, helpful or visible. There used to be a massive sense of community here — now it feels like a neglected warehouse full of unsupervised teens lifting dangerously with zero guidance or oversight. It doesn’t feel safe and it doesn’t feel professional.
I’ve emailed multiple times and raised these issues repeatedly.
Nobody ever replies.
Not once. Members talk about this all the time — everyone says the same thing: “There’s no point complaining, nothing changes.” All contemplating leaving over the filth, which is such a shame because most of us have been there since before it opened.
This is a huge contrast to the original owners, who kept the place spotless and genuinely cared about members and the community. Now, with higher membership fees than ever, we’re getting the worst standards the gym has ever had.
It’s embarrassing that paying members have to deal with facilities in this state. Unless things drastically improve, I honestly couldn’t recommend this gym to anyone.
