PureGym Milton Keynes Winterhill - (Near Buckinghamshire, UK)

5 /5 Olesya: Liked strength class & Spin and working with my PT, Phil, he’s great! What I didn’t like was the small lockers and the layout at the entrance. When you walk in, there’s gym equipment right in the way and people exercising very close to the door. It felt a bit uncomfortable and intimidating as all eyes are on you when you walk in. I think the entrance area should be more open and equipment free to make it more welcoming. First impression is very important!

4 /5 Justin Lock: Very good gym, good selection of equipment, clean and open. Leg sled has a nice and wide platform. Only issue I have found is that there arent enough plates so when I do use the leg sled I leave approx 150kg for others with only 400-425 used. PLEASE GET MORE WEIGHT!

1 /5 Amit Sharma: Poor Facilities and Disappointing Customer Service . The AC on the floor where the treadmills are located hasn’t been working properly for a while now. I’ve raised this issue multiple times, but nothing seems to have been done about it. Today, I waited at the reception for five minutes — no staff in sight. Eventually, I found the manager and a few other staff members outside, casually chatting. I brought up the AC issue again and explained that both units weren’t functioning properly. The response? A casual “OK, will look into it.” When I mentioned that I’ve complained before, the manager asked who I had complained to and whether it had been logged — as if I’m supposed to track their internal processes. There was no apology, no concern, just deflection. Honestly, the customer service was appalling. We pay a significant amount to use this gym — the least one can expect is basic amenities like working air conditioning and attentive staff. It’s shameful to see such disregard for members’ comfort and feedback.