2 /5 Rosie P: Medway Park should consider billing customers according to the services they actually use. My membership is £39 a month, and I only use the gym. While £39 might be reasonable value for those who use other facilities such as the other gyms, pool or classes, it feels overpriced for gym-only users. Many gym-only memberships elsewhere are available for around £25 per month, making Medway Park’s offering poor value in comparison.
Cleanliness:
The gym is kept reasonably clean, and I have to commend the cleaning staff — they’re friendly and do a great job maintaining the space day-to-day. However, the facility clearly needs a deeper clean at least once a week, which doesn’t seem to happen.
Health & Safety Concerns:
This is where the biggest issue lies. There are frequently under-18s using the main gym, often lifting weights far too heavy for them, with little to no staff supervision. I’ve even seen a child vaping in the gym and staff didn’t intervene. I regularly report safety concerns like this (about once a month), but nothing seems to change. If the gym allows children to use the facilities, there should always be staff monitoring the floor to ensure safety and proper use of equipment.
Additionally, some of the instructors give questionable advice during inductions, suggesting there’s a real need for further staff training.
Opening Hours and Closures:
For ÂŁ39 a month, the opening times are quite restrictive.. 8 a.m. to 4 p.m. on weekends and bank holidays is unreasonable for a modern gym.. You need to open at 6am on a weekend.. On top of that, the gym frequently closes for extended periods, such as over Christmas, or for random days, without any fee adjustments. Members like me end up paying full price while being unable to use the facilities. Staff often suggest using another Medway Park location, but the alternatives are not located locally.. So I end up having to pay for a different gym which annoys me more.
I will say the gym itself is well equipped, it does need a shift around to be more practical because the layout is limiting, kettle bells would be a nice addition, having free mats upstairs near the weights would be useful.
However, It’s a poorly managed gym that could easily be great with better oversight.