2 /5 Natasha O: I left the gym years ago due to the overpriced membership from fusion compared to poor service offered, broken equipment and lack of action after flagging up issues. I recently visited this place and got talking to a member as i tried to fill my water bottle from the broken stand and it seems like the same issues are plaguing the place. To quote what was said, ‘they just don’t care.’ Toilets are digusting, especially the ones in the reception area. Not cleaned enough at peak times such as the weekend. Smelly too!
Library looks decent but opening hours are not the best with them remaining closed on some weekdays. Offer free wifi which is good, but again restricted to one device only per registered library card and electronic outlets are not in the best places so you may have a lady warning you of your laptop cable due to ‘health and safety’. Why not just put desks where the electricity outlets are? Selection of books on non fiction topics arent the best (used to be better before it was revamped.) Also think there could be a study area. I just think the library could serve the community and schools in the area better. Oh yes, and last time i was there i spotted a cockroach, so theres that.
Whole place could do with being revamped, but Fusion seem set to run it into the ground.
Indeed i have complained, both when i was a member and when i recently visited, but yet to receive an official response.