1 /5 Mo A: Unfortunately, my experience has not been good. It has been a couple of months since I last attended this gym. While I can see that the new ownership may be trying to improve things, there are still several serious issues that need addressing.
The menâs toilets and showers are extremely dirty and clearly overdue for refurbishment. A new cafĂ© doesnt cover up the stench and filthiness of the mens bathroom. The water fountain has visible mould, and many of the lockers are broken or unusable. While the MMA/boxing area is a welcome upgrade, it is not accessible to regular paying members, which is disappointing.
Additionally, there is a staff member who is rude. Ive had a few queries at the front desk and she seems to care more about her phone. She is eastern European.
Having read other reviews, Iâve also noticed that the ownerâs responses tend to be sarcastic and dismissive, often attempting to invalidate feedback rather than acknowledge it. This approach is unhelpful to himself and the gym. Searching our google review names on your database to invalidate a customers experience is pathetic. Most people have abbreviated names on email accounts
If the owner genuinely wants to turn this gym around, the focus should be on making meaningful improvements rather than deflecting criticism. Basic cleanliness, functional facilities, respectful staff, and good customer experience are essential. I would recommend taking inspiration from The Gym Group down the road to understand the standard members expect. This is London, not Mumbai.