Hatch End Swimming Pool - (Near Harrow, UK)

1 /5 MTV PTV: Very disappointing experience. The pool is always overcrowded, with far too many children in each class, making lessons chaotic and unproductive. Staff spend more time chatting to each other than supervising properly, and the manager doesn’t seem interested in what’s going on. Reception is poorly run. The staff constantly leave the desk to go back to the pool for conversations with instructors, leaving no one available to help customers. It looks completely unorganised and unprofessional. Many instructors have strong accents, which makes it hard for the younger children to understand instructions during lessons. Combined with the noise and crowding, it creates confusion and frustration. The changing rooms smell unpleasant and look like they haven’t had a proper clean in ages. The showers barely work, and the whole area feels neglected. Parking is also difficult, which adds to the poor experience. This place could be a great local pool if management actually cared about organisation, cleanliness, and customer service but at the moment, it feels like no one is paying attention.

1 /5 OG in my Lungs: My worst nightmare unclean ,unhelpful unhappy staff more interested talking about celebrity trators. Changing facilities are horrendous and stinks off *-T. apart from that, all is fine on front get trained better in customer orientation. Pool is packed most of the time of kids screeching

1 /5 Rin Jen: I am extremely frustrated with the staff at Hatch End Swimming Pool. I paid for a lifeguard lesson for my daughter, but she fell ill on the day and couldnt attend. When I called to reschedule, one staff member rudely told me that I would need to pay an extra £100, while others staff offered to reschedule at no cost. I decided to cancel and requested a full refund, but was told I needed to speak with the general manager, who is currently on holiday. I have tried reaching out to another location without success. All I want is my money back. I would strongly advise to all xtra careful and not recommend this swimming pool .

1 /5 Malika I: Wouldn’t recommend going to this pool. The paint in the pool is chipping almost everywhere making it feel quite unhygienic. There are almost no changing rooms. The space is really cramped and doesn’t look well kept. This is not an enjoyable place to swim, if you’re looking for another Everyone’s Active pool close by I recommend South Oxhey.

1 /5 Hussain: Rude staff. Especially the manager Charlotte who doesnt respond to emails. Booked the pool with all lanes open. Confirmed on the phone and online booking but a personal class started half way through our season and blocked off a lane. During the summer holidays, all the children were at the shallow end. But there was no space to move. Approached the manager to say you had confirmed there was no classes but she said its a private class. She confirmed they had gone against what they advertised and that was final. Ridiculous service. Complaints process useless because they dont respond.