Glass Mill Leisure Centre - (Near , UK)

4 /5 Nirobi Vassell: I always feel welcomed by the staff here at better. Whenever I walk in the building im greeted by polite staff. Good vibes, Good atmosphere. Welcoming of all ages, walks of life. This branch deserved some upgrades in terms of sauna, gym rooms, locker spaces ect. - NV

1 /5 Melin Drosa: (Originally posted on 2019 but don’t keep the old account) I joined Glass Mill leisure centre in mid-November 2018 as a monthly subscribed member. Everything seemed to be nice and smooth at first but there have been numerous events that have made me change my mind about the worthiness of staying in the centre. My main complaint lies within the fitness / gym / instructors / team since this has been my preferred activity on my time here. At least the one I have put more hours into. - Despite the staff members have confirmed that cancelled classes are notified beforehand, there is a complete absolute absence of any kind of notifications when a class is in fact cancelled (no e-mail, no phone calls, no app notifications. Nothing). Classes are cancelled with no previous notice wasting my commuting time and money for nothing. - Classes that apparently are inexistent or with no instructors planned for that day remain visible and available for booking via mobile application and online so reception keeps booking them. This is a fact that members of the team are aware of. Nobody cares or do nothing about it after several wakeup calls. They keep passing on the subject to other people but nothing happens. - When classes are apparently going to happen (nobody in reception says there is a cancellation and get the class ticket), MOST of the times (every single time in the last month and a half) fitness instructors are either missing, starting late and/or making up excuses for this vanishing. This has been told to superior members available at the time verbal complaint were held. Even so, big lack of seriousness and more excuses from them too. “We are waiting for a new instructor that is going to start this week”. Several weeks have gone by and the situation remains the same. The solution is easy: no staff available, no classes have to be scheduled. - Reception staff are normally exceeded by multiple tasks to do at once hence the customer service is far from appropriate. Also pointing out that there are some particular cases where no kindness to the client is shown at all. - Also, the state of the facilities is disgusting 7 of 10 times I go there. Everything is dirty, urine smell in the common areas, showers, pool area. That is the main reason I only went to the swimming pool twice. I ended up giving my notice to end my membership and my wifes via the online form but so you know and if you want to do the same, if you do it after the first of the month you will be charged one extra month by contract. Disgusting experience overall.

1 /5 Morgan Owen: I really wanted to enjoy it here and was even considering getting membership to make this my permanent gym. However, my experience and the cleanliness was not up to par. We came in to do gym and swimming today (Sunday) as a day pass and was greeted kindly by the gentleman at reception. My partner used the toilet but there was unfortunately no toilet paper. We went out to grab a swimming costume and returned about 20 minutes later. When we came back, there was no one at reception and we waited for over 5 minutes for someone to return. We explained that we had just bought a day pass, and the lady said ‘okay, I trust you’ and let us both through. We started at the gym which had some faulty equipment. Both the hip abduction and the seated leg press were not working and could not be adjusted. However, apart from this, it seemed clean and the atmosphere was calm and enjoyable. Myself and my partner then went downstairs to swim. The changing rooms were dirty. There were flies, and used, bloody plasters, tissue on the floor. Despite this we swam for well over an hour and had a good time. Here’s the bad bit. We left the pool at around 4 o’clock and cooled off in the sauna for about 45 minutes. We went to have another shower and was then told that we only have 5 more minutes until the place closes. This was strange to me as online it said 6pm. My partner had my bags and our towels so I asked a member of staff if I could go into the group changing rooms with him and he was extremely confrontational and said ‘what’s wrong with the male and female ones?’. I then explained that I need to use his towel and he said that we could change in the sauna. I asked if someone would tell people not to come in and he said no. We changed in the sauna anyway since it seemed easier. There was a faint, strange smell a bit like urine. We changed and kept an eye on the doors as each other was changing. He thought he dropped his airbud in between the wooden bench in the sauna, and as he looked with his phone flash light, he could see MAGGOTS all over the floor. Hundreds of them. We were both mortified and he was nearly sick. So, the staff at the pool were quite rude and the cleanliness of the sauna was below hellish. It is insane how it’s still open. I told a member of staff but was not offered a refund or anything despite me saying how traumatic the sight was. AVOID AT ALL COSTS!!!!!

1 /5 Giuseppe Cianci: I can’t find 0 stars to select. When there is problem the never fix something in time but take always months or years like for the shower in the changing room, the refill water at the sauna, the system close for weeks and now the cold water for more than 1 week, but no one give a refund for all these damage, customer need to pay everything is full. This is not how the world works Better. The brand name is still so wrong for the kind of bad service and customer service you provide every day. The people at the reception are always nice but the problem is always on the top management. No attention for the good service to provide to us. Just waiting weeks, months or years to fix problem. I can tell it after 11 years I pay a monthly membership. But what I’m assisting in the last months it is a lot. I suggest to fix the bug problem soon because maybe if a day you will close the door is not because was an accident but because the service and customer service you provide per years. I hope this public complain can stimulate your management to start to change something but for my experience never will change because the history talk more and give proof of example in what I said.