1 /5 Tianna G: Extremely disappointing experience with this gymnastics club.
The staff are consistently rude and unhelpful, and their attitude toward parents is unacceptable. You’re expected to pay to stay and watch, but you’re placed behind a small glass window where you can barely see anything.
Safeguarding is a major concern. On one occasion, the front door was left wide open and completely unattended. My daughter went to the toilet and there was a man standing in the entrance. Thankfully, he turned out to be a parent, but it could have been anyone; and anyone could have walked into that toilet. It was an incredibly unsafe situation, and it was not taken seriously.
They also charge extortionate prices for SEND children due 1:1 sessions, but even when the full session isn’t delivered, you’re still expected to pay the full amount which feels both unfair and exploitative.
During half-term, they ran sessions at the club and told me they were Ofsted registered. I later looked into it properly and found out that they were not. This is extremely misleading, especially for parents who rely on Ofsted registration for reassurance around safety and standards.
I would not recommend this club, especially to parents of SEND children. Their safeguarding policies, customer service, and overall transparency are seriously lacking.