Acton Centre - (Near Camden, UK)

2 /5 Zoi Dimtsa: The place isnt well maintained,for example there is a door which doesnt close properly at the womens showers and the cold air comes in, a year now.. How none noticed? The new hairdryers are totally discrace.. A joke, you have to spend at least 2 hairs trying to dry your hair. The coaches are constantly changing and there is no continuity to the lessons, there is no progress really. It is a waste of time!! When a coach is absent they meant to cover or let us know that the lesson cancelled. They also failed multiple time to communicate and they meant to offer discount but they dont. I asked 3 times help from the receptionist to have my money back, but nothing happened. The only reason we keep going is that is the only place with decent price in the area, and my child loves swimming, but even a child can realise that there is no progress and is stuck to the same level. The place needs a good manager, they all seem very comfortable there, even when we had a very bad episode with coach Rita, she said to us" I am 8 years here, what are you gonna do? " for me and the other parents involved, that says a lot for the management.

5 /5 Perez Tesfay: I spoke to a young girl called Abygail, and she was a FANTASTIC help. She had very very kind customer service and was a great help to me and my wife the other day. She is an absolute ⭐️, managers definitely give her a promotion!

5 /5 Julie Park: Adam is a fantastic instructor! My three-year-old was hesitant to swim at first, but now he looks forward to class every week. Adam is wonderful with children and clearly cares about helping them develop a real love for swimming, which I think is the most important part.

1 /5 F J: Had a really poor experience at Acton recently - we signed up to swimming lessons online for my 5 year old. She is a reasonably competent swimmer for her age and loved the water - we were advised by her previous instructor that she’d be fine with level 2 lessons. The online sign up at Acton also suggested level 2 lessons for us. Unfortunately these lessons were a disaster, there were too many kids packed into half a width learning pool and the instructor made them all swim together so my daughter had other children swimming over her and into her, causing her to sink and swallow water. She was in tears throughout her lessons. She has lost so much confidence having previously loved swimming she is now dreading it. So we’ve decided not to continue at Acton and find something quieter for her. Acton have point blank refused to refund any money - I have effect paid £109 for 2 lessons. I explained why we are not happy and they are so unhelpful. All about the money sadly. Just be sure your child is a confident swimmer and doesn’t mind a chaotic environment before you commit here as it’s not for the faint hearted!

5 /5 Nour Mohamed: The swimming pool and changing room area could be maintained a bit better, but I can overlook this as the coaches here make up for it. VICKY is very professional, patient and inspiring with the children. She gives each child guidance and encouragement with a big smile each time, and the progress my children have made is remarkable. She is always so kind and helpful and we are very thankful for her