1 /5 James Elliott: Today my wife was inappropriately and rudely confronted by the on shift duty manager about “alleged unpaid swimming lessons” something the centre was wrong about and should have been sent in an email so could have been cleared up by the appropriate person asking for this payment. Clearly the duty manager was asked to confront her by someone as a self proclaimed debt collector about this matter. When common sense should have prevailed, how could some one who pays for there lessons weekly be allowed to get 4 weeks behind?? On the 11th of December we arrived for our swimming lesson got changed and waited, you had a power cut, we were told that our lesson was cancelled, they couldn’t refund the money as there was no power but said that the lesson would roll over to next week. The next week there was a chemical imbalance in the pool so you cancelled it again. Neither is a problem these things happen but could have been easily explained with the correct contact by your company. Then the lessons stopped for Christmas. It was then agreed that last week would be our first week back due to the week before it was snowing. When I arrived last week I spoke to the receptionist explaining that we were due the swimming lesson due to the reasons explained above and he said that was fine. When my wife explained this to the duty manager today she was treated very rudely. The duty manager didn’t want to hear any of it and just wanted the balance paid. He then said it was our responsibility have notify the centre about all these points. Which I did the week before and was told it was fine. As a women who suffers with anxiety and already struggles to do tasks like this I do not appreciate or think it was appropriate for her to be treated in this manner. She still thinks this won’t be resolved and is already anxious about next weeks session. If this is the correct practice for treating people coming into the centre I won’t be renewing my membership later this year
