Hardeep Dhillon We had the most wonderful Christmas getaway and honestly could not fault our stay. From the very beginning, every single request was fulfilled — from being placed in the same block, to early check-in, to cots and high chairs ready for us. The apartments were immaculately clean, spacious, and incredibly convenient for families with young children.
Christmas at Old Thorns was truly special. From Christmas Eve dinner and breakfast to Christmas Day lunch, the service was exceptional. Every member of staff worked tirelessly, always with a smile, making sure our Christmas was memorable while we simply relaxed and enjoyed ourselves. You could genuinely feel how much effort went into creating such a warm, festive atmosphere.
A special mention to the maintenance team — when we had an issue with the heating, they came immediately, showed real care, and didn’t leave until it was fully working. That level of attentiveness meant so much, especially with children.
We absolutely loved the bar atmosphere, spending many enjoyable moments there, and the spa and swimming facilities were spotless, beautifully maintained, and perfectly warm for the children — something that really stood out to us.
We would like to personally thank just some of the amazing people who looked after us from day one of booking right through to the end of our stay:
Ben, Dan, Kirsty, Fiona, Jordan, Gemma, Mary Rose, and Kelly.
helping us book from our first email Carmel, and Alex Grey (who was incredibly helpful with the booking via email). Truly though, every single member of staff from the moment we stepped foot into Old Thorns was welcoming, professional, and kind.
If I were to suggest just two small additions to make the experience even better:
• Slippers and gowns available in the rooms
• A porter service or luggage trolley to help transport bags to the apartments
Overall, an outstanding Christmas stay — warm, organised, family-friendly, and genuinely memorable. We are so grateful to the entire team for making our Christmas so special and wouldn’t hesitate to return.
Thank you
Hardeep Dhillon
And the whole group