V Health Club - (Near Westminster, UK)

1 /5 Rodrigo Amaral: Poor customer service during closing time despite being a long-term paying member. Really disappointing experience with the gym manager closing the gym today (Friday, December 5th). I was finishing my shower at 19:57 when the manager shouted to remind me the gym was closing in 3 minutes. I rushed, and reached reception at exactly 20:05. At that point, he had already locked the door, which prevented me from getting back to my office in the same building. He refused to unlock it—even though he acknowledged it was the first time this had ever happened with me—and insisted that allowing exceptions would create unpaid extra work for him whilst refusing to unlock the door to let me out. Because of that, I was forced to exit through the back door onto Bruton Street, in the rain and cold, with all my winter clothing locked in my office. I understand the frustration with people consistently staying late. But for a wellness center charging over £200/month, basic flexibility and customer service should be expected—especially when a member is clearly already finishing up before closing time. Suggestions: 1. Encourage staff to show reasonable flexibility for one-off situations like this. If necessary, compensate employees for a few extra minutes to avoid this kind of negative interaction. 2. If late departures are a recurring problem, implement a warning or small fine system rather than punishing one-off cases. 3. Consider restoring the previous Friday closing time (21:00/22:00), which would reduce pressure on both staff and members.

5 /5 Joanna Κ: Honestly the best gym in the Mayfair area! I had a showround with Calvin who is amazing and very friendly and when I joined I saw that all the staff members are so welcoming and polite. A massive shout-out to Manny and Zach and Calvin for always being friendly, smiley and helpful to assist with any questions!! The gym is super clean, and the facilities are top notch. The other people exercising are respectful and the (female) changing rooms are always in a very good condition. Super highly recommended!!!

5 /5 Giovanna Tirino: I’ve really enjoyed training at this gym. The facilities are excellent, the atmosphere is welcoming, and all the trainers are highly professional. I’ve had the great opportunity to work with Noemi, and she is truly outstanding! She’s always full of energy, loves connecting with people, and has a natural ability to spread her positivity to everyone around her. While the entire team is fantastic, Noemi’s energy and passion make training with her something truly special. I’ll definitely be coming back!

5 /5 Caroline Little: I joined V at the start of the year, having never set foot on a gym floor before. At first, I felt nervous around the equipment and lacked confidence. But this gym has completely transformed my perspective thanks to the staff, who are genuinely so kind and supportive. They’re always happy to help me try something new and offer encouraging, down-to-earth advice. The space itself is just the right size: clean, safe, private and with a premium feel that makes working out enjoyable and motivating.

5 /5 Paul Hartlieb: Had the pleasure of training here with a day pass. Super modern & aesthetic gym with top notch equipment, polite staff and no wait times during my workout around noon. I particularly enjoyed the ice bath + sauna. Would definitely recommend this if you’re looking for a premium gym in Mayfair.