Townhouse Nail Salon, Knightsbridge - (Near Westminster, UK)

5 /5 Beril Ortatepe: I’ve been going to Townhouse for months and working with Faezeh, and she always knows exactly what my nails need. She starts with the right gel and guides me to BIAB when necessary. Whenever I tell her the colour I want, she gives me the best options and makes me feel so comfortable with her warm conversation. I leave happy with my nails every single time. I definitely recommend Townhouse and especially Faezeh.

5 /5 Tsvetelina: Today I had my bridal manicure and pedicure by Kristina and Lizzie. They were both so welcoming, lovely and recommended the perfect colours and shapes. I felt so pampered and relaxed. Thank you so much for making my experience special.

5 /5 Shazeen Suterwalla: I had a manicure with Sofika at Townhouse Knightsbridge and she was excellent. Precise shaping, flawless polish, and genuinely attentive without the usual salon rush. My nails left looking healthy and am already looking forward to my next appointment with her.

1 /5 Anna Fic: I was really disappointed with my nail experience for a Christmas Party. The photos will show what went wrong. Although they offered to redo my nails, the appointment they gave me wasnt listed in their system. I was running late and couldnt reach anyone to inform them. Now, Im heading to Boots to buy nail polish and fix them myself at home.

1 /5 Ioanna Papaioannou: Extremely disappointing service – no care for customer satisfaction I paid £138 for a nail service and the experience was completely unacceptable. Within the first week, one of my nails broke, and the overall result was clearly uneven and asymmetrical. I returned to the salon, explained the issue calmly and clearly, and asked for the nails to be redone. The response I received was shocking. I was told that they could redo them only if I wanted to pay again, and that they could not do anything because “to them the nails looked fine”. There was no attempt to listen, no responsibility taken, and absolutely no concern for whether the customer is satisfied. This is not a matter of personal taste — a nail breaking in the first week and visible lack of symmetry is a quality issue. Dismissing a customer’s concerns with “they look fine to us” is unprofessional and disrespectful, especially at this price point. For a place that charges luxury-level prices, the service and attitude were the exact opposite. It genuinely felt like the only thing that mattered was avoiding responsibility, not providing proper service.