The Zen Nails & Beauty Southampton - (Near , UK)

5 /5 vivienne cook: Today I visited The Zen Nails in Portswood in Southampton Ive been there a few times now and they never disappoint but Today they went beyond amazing so so happy with my Halloween themed nails. Thank you so much guys wicked as usual

2 /5 rosie Pybus: I have been into zen nails a handful of times and while their nails are satisfactory, their customer service is far below. Whenever I go into zen I find that there is resistance when l voice something I want to change about MY nails; for example I wanted to change my base colour and I was told did I not look at the other colours before she applied it. I simply just didnt like how they looked at that moment in time and wanted to change the nails I am paying for. Furthermore, prior to my visit at Zen I texted their instagram to get a price. I asked how much plain french tips were, to which they replied £25. They then followed up and asked if this was acrylic or gel and I told them acrylic, they then did NOT correct me on the price prior to my appointment therefore I was expecting to pay £25. Halfway through getting my nails done the lady mentioned it was now £40??? I was very confused but the nails were mostly done so she continued. At the payment I voiced that I was told £25 to which they pointed at the board and refused to honour their representation that my nails would be £25. On top of this, £40 for PLAIN french tip is ABSURD. The customer service, vibe and attitude towards customers makes going to this nail salon a terrible experience. And the price for plain french tips is shocking. I will not be visiting here again and I advise against anyone else going here either. Lastly I have read through other reviews and seen their unprofessional replies which speaks volumes for their company. So I am expecting a childish reply. Just do better Zen.

1 /5 Hani Bj: I had my nails done at this salon yesterday, but unfortunately, less than 24 hours later, the chrome started peeling off (as shown in the photo). The quality of the materials was disappointing, and to make matters worse, one of the female staff members had a rather harsh attitude. I hope the salon will improve both the quality of their products and the way they treat their customers in the future.(Dear Zen Nails & Beauty, I was surprised and disappointed by your response. Google Reviews exists so that every customer — whether local or visiting — can share their honest experience. It is not acceptable to call someone a “bad person” simply because they left a review. I was a visitor in Southampton and live in London. I had no intention to damage your reputation — I simply shared my genuine experience. Unfortunately, the manicure did not last even 24 hours, which I documented with photos. Respectful feedback — even if negative — is a right, not an attack. I hope future responses to customers are more professional. Best regards)

5 /5 Vanisha Patel: I have been coming Zen nails for over 5 years now, they are so lovely and helpful. Nothing is ever too much for them and it’s always such a pleasure going to get my nails done there. No design is ever to much and they will always cater and advise on the nails you are getting! Never had a bad set from them! The team are great! Amy and Lee are amazing and have built such a great shop. They also do the most relaxing pedicures with great massage chairs! Thank you so much for always making sure my nails look great