1 /5 Debbie James: I had a great year of service under Rebecca’s care. Rebecca left without notice in August, which I completely understand causes a business issue. But despite over 2 months notice and 50% deposit paid, my Christmas appointment was not valued or considered by management. I turned up after an hour drive, to be told my stylist is sick. No phone call to warn me or give me the choice of whether to have a sick stylist work on my hair right before Christmas! There had been no attempt to find some kind of solution on that day. After being told, in the doorway, in front of customers and staff, that I wasn’t getting the services I had pre booked months ago and had arrived on time for (we all know the nightmare of trying to get a hair appointment at this time of year, they knew I’d be disappointed, upset) stylists started saying they could give 15 minutes to do this and another stylist could maybe give 5 mins to wash that off. Even a customer was offering to give up the cut part of her appointment. It was all really chaotic, but should have all been spoken about and considered behind closed doors. I should have been taken somewhere quiet. Alternatives should have been considered. But I was held in the doorway with my coat on and pushed back out the door. My day ruined. You should have called me that morning out of courtesy, for many reasons. I believe you hoped I wouldn’t turn up so you could keep my £100 deposit! You should have looked at all possible solutions, including a 15 minute root T section touch up, I could see your team had that time, but no conservation had been given and I was nothing more than an inconvenience to you. And you should have taken me somewhere private to tell me my appointment was not going ahead. After a year of spending probably over 4k with you (I purchased so many different products with you)! You treated me appallingly. I was incredibly embarrassed standing in your doorway being pushed away without any consideration. You’ve lost a very loyal customer!