Thérapie Clinic - Canary Wharf (Cabot Place) - (Near , UK)

5 /5 Rabia Begum: I had a laser hair removal treatment, and I couldnt be more pleased with the service I received from Tamera. From the moment I walked in, her professionalism was evident. She took the time to thoroughly explain the procedure, answering all my questions and addressing any concerns I had. During the treatment, Tamera was attentive and gentle, ensuring my comfort throughout the process. Her expertise and attention to detail made me feel confident that I was in capable hands. Its clear that she genuinely cares about her clients and their results. Overall, my experience was exceptional, and I highly recommend Tamera for anyone considering laser hair removal. Her excellent service and professionalism truly made a difference, and I look forward to returning for my next session!

5 /5 Bibiana Molinari: Absolutely the best clinic I’ve ever been to. I’ve visited multiple times over the years, and even after relocating to the south, I still make the journey several times a year for their exceptional skin treatments. The team is consistently friendly, professional, and welcoming. A special shout out to Veronica, without a doubt their standout team member in my eyes. Her kindness, patience, and expertise are unmatched. She explains each treatment with such clarity, always outlining the pros and cons so I can make informed choices. I leave feeling more confident and radiant every time. Thank you for helping me feel beautiful, inside and out! X

5 /5 Shreya Gupta: I had my treatment with Ashley She was so nice and calm from the beginning and very highly professional. She made me super comfortable with the session even though it was my first time with her I want to book my top up sessions with her. She did it very patiently and I felt pretty much covered the whole area. She also was continually asking me if I was doing ok. 10/10 for her as a therapist and customer service

5 /5 Olivia: I had a fantastic experience at Therapie Clinic in Canary Wharf (Cabot Place). From the moment I arrived, the team made me feel so comfortable. They explained everything in such clear detail and were incredibly patient with me, especially as I was quite nervous. The manager, Kelsey, was absolutely amazing — warm, professional, and so reassuring throughout the entire process. I left feeling confident, well-informed, and genuinely cared for. Highly recommend this clinic!

1 /5 Blair: I am writing to formally raise concerns regarding my recent appointment, specifically the inconsistent application of your late/no-show policy, the handling of appointment scheduling, and the standard of customer service provided. The clinic contacted me the day before my appointment to change my scheduled time. I attended at the revised time and arrived punctually. Despite this, I was kept waiting for over 20 minutes due to staff shortages. While I understand that operational issues can arise, this is particularly disappointing given that the appointment time had already been altered at the clinic’s request. By comparison, on a previous occasion when I arrived late, I was recorded as a no-show with no flexibility shown. This highlights an inconsistency in how expectations and accountability are applied between clients and the clinic. In addition, the service provided once the appointment began was rushed, which appeared to be a direct result of the earlier delay. The level of customer service was also poor; both the practitioner and the receptionist on duty demonstrated little customer care, and there was no attempt to acknowledge or professionally manage the delay. If punctuality is strictly enforced for clients, it should be matched by the same level of accountability, consistency, and service standards on the clinic’s side. These are fundamental expectations of any professional service. I would appreciate acknowledgement of these concerns, clarification of how your policies are applied in practice, and an appropriate service recovery gesture in recognition of the experience.