2 /5 ELT 1234: I was so reluctant to write this because I love swimming here and the staff are lovely however, the facilities are in need of an uplift! The toilets are awful and the changing rooms are filled with the smell of urine, broken lockers, broken doors, slippery floors and mould. The seating area has broken seats, broken tiles, yellow tape telling you where you can’t sit and a roof that looks like a deflated air bag that’s gone off.
I have tried to get through to the centre via phone on several occasions and the phone either cuts me off or doesn’t allow me to press the correct option. I cancelled a membership and they still took a payment. This payment was suppose to be returned to me in 10 working days and it’s now been nearly 20 working days. To make matters worse, they took another payment. I have emailed as well without a response for the second payment and still can’t get through on the phone. Real shame..