1 /5 C-Raw HQ: (Reply to response below original review)
**Original Review**
I have been using this gym on and off for so many years and have NEVER experienced such disgusting customer service. Before writing this review I checked other reviews to see if anyone felt the same and of course I’m not the first to point out the rude and arrogant lady working that most certainly gives off ‘racist vibes’ as mentioned in multiple previous reviews. I would say get rid of her but I think she suits the place perfectly. The guy that was working with her also couldn’t care less about being there or making sure anyone has a nice experience.
It’s the first time in a long time that I’ve come in after 4pm and I’m glad I did, otherwise id still be giving my business to this place.
It’s a shame as the morning staff are lovely and I feel bad that have to share a workplace with such delinquents.
I’ve been put off completely. I also brought a guest along with me and we both feel sick even thinking about coming within a mile of this place ever again.
I would NEVER recommend this place to anyone. You would feel more comfortable walking on glass.
Spindles. I do not want a response with an email address. Just sort yourselves out.
**RESPONSE**
Hi Warick,
Thanks for your biased response.
Not once was my membership or direct debit form mentioned in my complaint but thanks for giving me information that I already knew to bulk up your reply. Filling in a form a couple of times is not frustrating.
When walking into any establishment and being met with a stone face, no smile, no greeting, no comfort, no friendliness, no customer service, absolute bluntness, no interest and dirty looks… how would you respond? Luckily I wasn’t alone so I can assure you I wasn’t hallucinating. I tried my best to look past it but some vibes are just horrible and disrespectful. Some people have bad days, I can understand that, but this seems like a pattern from reading other reviews - especially when after leaving the from the desk and entering the gym, this particular staff member proceeded to laugh and joke with others. Her energy was completely off with us. I genuinely thought she had an issue with me when I’ve never seen her before in my life.
If you can’t see any problem with it, that says it all. I’m sure in the last 24 years of you managing the gym you’ve not experienced anything like this and everyone that says anything like this is just wrong.
With all due respect, Warick, you can’t say if there was any rudeness or “racist vibes” as you were not there… but I appreciate the confidence in backing your staff members.
I said it before and I will say it again. I have NEVER had an issue at this gym until I came in most recently. The day staff are absolutely wonderful. They understand how to welcome and treat people. I stand by that.
Unfortunately for you, you can’t say feel what I felt through CCTV. No, I don’t want to discuss it further - Luckily for both of us, I am no longer a member.
All the best.
