1 /5 S. Nawrizpour: Disappointed and Discriminated Against- if there was a 0 star I would give it that.
Before you say my name is not in the database!- my name is Mimi, and I message via Instagram and I have attached the conversation below.
I had an extremely disappointing and upsetting experience at shades I came in asking for my hair to be dyed a lighetr brown from my original hair coulor and to only dye the ends of my hair. Instead, I was left with a full head of patchy orange and blonde highlights that were nothing like what I asked for. Alasandera initially dismissed my request, saying what I wanted was “not achievable,” then proceeded to do her own thing, constantly cutting me off when I tried to explain my vision. left the salon with some awful ornage highlights and left humilated by friend and family, did not leave my house for days until my hair could be fixed and has had significant impact on my mental wellbeing.
When I complained, the manager, Alasandera, assured me that she would personally fix my hair. However, when I arrived at the appointment, she told me, "It is not possible to dye your hair back to its original colour."
If thats the case, how can you call yourselves colour specialists?
She then said she could dye my hair a brown colour that would be similar and not noticeable. But as you can see in the photos, the result looks very patchy and rushed. There are random blonde strands, and the colour is nowhere near my natural shade.
Additionally, despite promising in messages that she would be the one to work on my hair, but it was two other staff members instead. They seemed rushed and uncoordinated, despite there being no other clients in the salon at the time. The result was patchy, uneven coloring that I only fully noticed once I got home. Even at the salon, I could see they had missed several strands, which I pointed out, but they still failed to fix it properly. My natural hair is a very dark brown/black, and their attempt to restore it fell far short, leaving me with hair that I now have to redye myself once again. They completely wasted my time and failed to deliver on their promises. on their instagram it states dream hair = reality thats far from it.
I showed the hairdresser a photo of the haircut I wanted. She said my hair was too short for it, but the style in the picture was actually on short hair — so that didn’t really make sense. All I asked for was some short side bangs, nothing drastic. In the end, she just gave me a trim, which isn’t a big deal. But the real issue is the colour — and that’s where things went seriously wrong.
To add insult to injury, one of the staff working on my hair made unsolicited and inappropriate comments about Arab culture, assuming I was Arab based solely on my skin color and black hair. This was incredibly rude, discriminatory, and unprofessional, making an already bad experience much worse.
For the ÂŁ200 I paid, to get my hair done before my birthday as you can seee in the photos below it is far from what i asked for, I expected a professional service and a beautiful result, i only chose this place as they stated they were a coulor specialist and i was very impressed by that but what I got was a disrespectful experience and hair I am embarrassed to be seen with. I strongly discourage anyone from visiting this salon. Their lack of skill, professionalism, and respect for their clients is appalling.
Regards
mimi
