1 /5 Asia Ahmadzai: I am genuinely devastated by my experience at this salon and feel the need to share it in detail because no one else should leave feeling the way I did.
I came in with very long, natural wavy/curly hair that I have spent years growing and learning to care for. Before the appointment even started, I was extremely clear about one thing: I explicitly said I did NOT want weight taken off my hair. My curls rely on weight to stay healthy and clumped, and I explained that removing weight would damage the way my natural pattern sits. I only wanted a very light tidy-up to help the top blend better — nothing more.
Despite communicating this clearly, my wishes were completely ignored.
As the appointment went on, it became painfully obvious that the stylist was doing what she thought was best rather than listening to me. Large amounts of weight were removed anyway, exactly what I had asked her not to do. I felt powerless watching my hair being changed in a way I had specifically warned against.
To make matters worse, I was the last customer of the day, and the entire appointment felt rushed. There was no care, no patience, and no checking in. I felt like she just wanted to finish quickly rather than respect how important this was to me. My hair is deeply personal to me, and it was treated like an inconvenience.
I left the salon in shock. My curls are now stringy, wispy, and uneven — something I have since learned is called curl shock, which happens when natural hair is over-thinned or cut incorrectly. My curl pattern has been disrupted, and my hair no longer looks or feels like mine. This isn’t just “a bad haircut” — it has genuinely affected my confidence and emotional wellbeing.
I cried when I got home. I feel traumatised by this experience. It is heartbreaking to trust a professional, clearly communicate your boundaries, and still be ignored. Natural hair already requires so much trust to hand over to someone else, and that trust was completely broken here.
What hurts the most is knowing this was avoidable if the stylist had simply listened to me instead of overriding my wishes. I did not ask for her opinion to replace mine — I asked for my instructions to be respected.
I absolutely do not recommend this salon, especially to anyone with natural, curly, or textured hair. If you care about your hair, your boundaries, or being heard as a client, please think twice. This experience has left me deeply upset and regretful, and I would never want someone else to go through the same thing
