1 /5 Captain PDX: I purchased the Ultimate Membership at this club because it was advertised as including gym, climbing, and other activities. However, when I tried to book climbing, I was told I had to pay an extra £7 induction fee. This was never mentioned when I bought the package.
I already have climbing experience, yet they insisted I pay this additional charge, saying it was “for safety.” While I understand safety is important, this fee should have been clearly stated upfront, not hidden after purchase.
The membership feels misleading because it is sold as “all-included,” but you still get surprise extra costs. Very disappointing customer experience.