1 /5 Sayemah Bsh: Would give it zero stars but it was not an option. The staff at the counter are so unprofessional and condescending. One staff member had their feet up on the chair, uninterested, hostile and obviously bored in front of paying customers. They do not communicate at all when asked for help ie with swimming, or timetables, or gym. An instance where me and other members were changing, a male staff tried to come into the changing rooms though he had asked another female staff before trying to enter - it was still disrespectful regardless and completely ignorant of what modesty means to covering Muslim women.
Improvement could look like: better showers, partitioned hairdryers station, trained polite staff, and overall clarity of enquiries which the app does not solve.
