2 /5 N Cooper: *Update- head office were able to support and issue a refund, less deposit* What was meant to be a treat was a disappointing painful disaster. Unfortunately Ive had no response from numerous emails, attempted phone calls (number doesnt work), twitter and insta contacts and SMS. This platform seems to be the only one where staff respond, apart from self promo videos on instagram? This is a last resort to get a refund and closure on this matter, but there is no customer service to speak to.
I booked a silk press appointment for my sister and I on 18th July for a wedding as my regular stylist Ive visited for about ten years was not available. I have always had great results and know exactly what Im getting, but saw Peckham Palms listed on Harpers Bazaar - a high end magazine, so booked in - looked professional and loved the ethos. I had sent an email via the website and to this day i.e. two weeks later have had no response. I ignored that.
I arrived with my sister a few minutes before 1 and the stylists we booked didnt know they had appointments with us and were both busy with other people. I had booked Joy the senior stylist as none of the other stylists had listed silk press as a skill, I assumed the senior stylist would be able to do this. My sister was assigned Muna, the loctitan, as listed on the site.
Joy asked Muna to do both of our hair which Muna did not hide her disappointment about, making references to this the whole time, but they did not want us to leave, perhaps not willing to lose the sale. Neither stylists knew what a silk press was and kept mentioning keratin (they said only for Euro hair) and Brazilian blow dry, and assured us we just wanted a normal blow dry and straighten. We were seen over half an hour late. We both arrived with clean hair as I believe it stipulated somewhere, I had only booked a silkpress and trim, my sister was offered a steam as her hair had been blowdried the day before. I asked the stylist to do what she thought was best for my hair which had dried naturally; I did not want to pay extra for what was already going to cost £65, but also didnt want to destroy my hair.
Muna started to comb out my four plaits and it was painful as she just started brushing with a paddle brush; I have 4a and 4b hair, and a lot of it. She offered for me to do it but said I was doing it wrong and resumed. I never comb out my hair without applying some lubricant whether thats water or water based moisturiser- I was horrified. Then she started blowdrying - without applying heat protector or any lubricant, nor partings but combing from the middle!! I had castor oil in my hair and this was extremely hot on my scalp and hair, as heavier oils get much hotter than silicones in heat protector. Though she could see me flinching she said "I am not hurting you, oo" and saying to others "she doesnt like heat". Then the straighteners came... I asked her to put heat protector and she applied some sort of hair pomade saying "see, your stylist spends money" which defeated the point. I just wanted to leave with hair as healthy as when I entered. This is when the trimming was done. Again, the 190 degrees was very hot and I felt it on my scalp. The stylist said it was steam, rather than touching me but this was not true.
Muna was doing my sisters hair simultaneously and I hoped that because she had the steam it would be better, however, no partings were made and my sisters hair is extremely long, it is 3b and 3c. Heat protector was not applied. The stylist complained about what a difficult job she had and asked me not to sue her. Our hair basically looked blow dried and expanded exponentially even by the time we had left the salon. We were asked for cash, how much the services cost on the website, how much deposit was paid (the stylists said they didnt see that money) and paid on top of our deposits £117.25, in total £65 and £85 for my sisters. I have texted the stylist twice to ask for a refund and had no response.
Dont offer what you cant give!
