2 /5 L E: This is the second time I’ve come to Pamper Nail Bar and my first visit was for shellac a while ago which I had no complaints about. However this visit was for dipping powder. The staff were friendly and the nail salon decor is lovely. Their choice of colours were great.
However, my nails were done quite hastily within an hour which is unusual for dipping powder. When I got home the tips of one of my nails had broken off and when I felt the thickness of the powder it wasn’t right, it was definitely too thin and felt like shellac.
I immediately sent an email with a photo and this was not responded to so the next day I called a couple of times until I finally spoke to somebody who said they would fix my nail that evening. By the time I got to that appointment several of my nails had chipped. I discussed this with the nail technician who agreed to redo all of the top coats again which I was grateful for. Less than 6 days later and every single one of my nails are chipped and broken off. I have no other option now but to cough up money again to get them redone at another salon, I’ve never had chips with dipping powder before when done at other salons and this salon charges one of the highest fees for dipping powder so I expected better.
I felt bad leaving this review as the staff seemed lovely but the quality of nails really isn’t acceptable for the price and I did give them the opportunity to rectify it.