1 /5 Emma-Louise Tovey: I was a member of this pilates studio while I was staying in South London with a friend, having returned to London for a short time to take care of my ailing dog. Darcey is incredible. Amazing!
HOWEVER, the people running the show? Not so much.
I paused my membership over the summer while I dealt with some personal things, a family member passed away and then I had to say goodnight to my sweet 17 year old prince of a dog, I naturally forgot to cancel the membership and the studio reactivated and took the full fee from my account. Fair, my fault for not cancelling.
When I emailed to explain I had forgotten to cancel in the wake of grief, and that I had left London to be with family, they told me they wouldnt refund and asked for resettlement proof, which Im sure is illegal. A pilates studio asking you for house bills? Insane.
Terrible business acumen, which a clear lack of empathy and compassion, just collecting those dollar dollar bills.
I prefer to spend my money in communities of care.