KBH Treatments - (Near , UK)

1 /5 A A: I booked a 30-minute Japanese Hair Spa as a gift for my mother. The booking and rescheduling process was smooth, which I appreciated. However, the actual experience fell short. My mum said the head massage was extremely light – she could barely feel the therapist’s fingers, which made the treatment feel underwhelming. On top of that, I wasn’t told when booking that basic elements like shampoo, drying, and other parts of the service weren’t included and would cost extra. If this had been explained upfront, I would have happily arranged and paid in advance. Instead, my mum was told on the spot and even asked to dry her own hair with a dryer and comb provided. Thankfully, I booked via Groupon and didn’t pay the full price, but even at the discounted rate, my mum felt the treatment wasn’t worth it. Clearer communication and a better quality massage would have made all the difference.

4 /5 n akhtar: It was lovely really recommend! Only thing I would suggest if a hair dry could be part of the whole experience rather than having to do it ourselves. However Kelly was lovely and it was a great experience to have a Japanese head spa.

1 /5 Liz: Total scam, will try to charge you extra and not let you book your vouchers. No reviews on Facebook as clearly scamming others. Judging by the review about a hair wash in herbal essence I think I actually dodged a bullet, expensive mistake but do not buy vouchers or part with any money with this so called business. No customer service. Just rude what’s app messages, will not answer phone calls on mobile number. Extremely shady!

5 /5 Giovanna Ongaro: I had an excellent experience. Relaxing and clean environment. Kelly is amazing and very professional. The treatment uses modern, cutting-edge technology. Highly recommended!

1 /5 Imane Akacem: Absolutely awful experience. I explained clearly that I was late because of the chaotic TfL strike something completely out of my control. I even left work early and took the evening off just for this appointment, as I’m travelling tomorrow and really needed the treatment. Despite explaining my situation, they showed zero flexibility or understanding. Instead, they coldly told me I could only reschedule if I paid an extra 50% of what I had already paid. No exception, no empathy, nothing as if they were enforcing some government law carved in stone. It honestly felt like they were happy people arrived late, since it means they pocket the non-refundable fee and then charge more on top. This place clearly only cares about squeezing money from customers, not about service or compassion. Extremely disappointing and unfair. Avoid at all costs.