Green Gym Group - (Near East Sussex, UK)

2 /5 Saffron: Nice small gym with good machines and a non-intimidating vibe. However, cancelling the membership was very difficult. I am permanently moving out of Brighton, but they wanted physical evidence of move through bills, payments ect with a new address. This is a way of making the cancellation process extremely difficult and as I dont have a way of providing this information, I have to now pay a full month of the membership without actually being there. There have been loads of reviews similar to mine, Im surprised they have not done anything to fix this.

1 /5 Jacob Quance: Awful Company and Gym! I signed up for a 6 month membership as I knew I was moving away from Brighton in August. After the 6 months was up I noticed I had been charged again. I canceled the direct debit and contacted the green gym group. It turns out you have to email a specific email address and give a months notice in order to cancel or it just goes onto a rolling contract. Why is it advertised as a 6 month contract? And why do they make cancelling so difficult ? Ultimately this is clearly a businesses strategy to make money off people not actually using the gym. All whilst promoting themselves as a community gym. Rather then discussing this with me. (Id have been willing to pay as long as my concerns had been at least acknowledged so that perhaps they could change there businesses practices for future customers) They instead have charged me for a further 6 months and passed it on to Debt collectors. In terms of the gym itself its very small. I was told in my induction that they keep memberships down so thats its not overcrowded. This is important to me as I suffer with social anxiety and overcrowded gyms are not something I can easily deal with. This was not the case many time I went to the gym I immediately had leave as it was so busy. Also the gym closed for a couple weeks around Christmas for refurbishment. Nothing notable had changed after those two weeks and I was still charged for a full month. Ultimately this is a gym that clearly cares about money and not people. Edit* Despite the Apology below no attempt has been made by green group to contact me and resolve this matter. Im still being chased aggressively by debt collectors. Its all empty words !!

5 /5 Ivan Caglioni: Ive been a member of this gym since 2022, and honestly, I’m shocked to see any negative reviews. My experience has been nothing but positive from day one. The gym is always clean, the equipment is modern and well-maintained. The staff has always been friendly, professional, and supportive. What really stands out is the welcoming atmosphere and sense of community even at 6am. It’s one of the main reasons I’ve been consistent with my fitness routine for the past few years. Everyone’s experience is different, but personally, I’ve had nothing but great experiences here. I’d absolutely recommend this gym to anyone looking to make fitness a consistent and enjoyable part of their life.

5 /5 Jevon Antoni-Jay: Hello to all those who seek health and contentment in a safe non-judgmental space - Yes, its right here on your doorstep! I am more than happy to write a review for the Green Gym Brighton because I have been an attendee for many, many years now - Therefore, I think I am able to do so.. It is like a home for home to me - the members are one big fitness family - So why not join us? It is a safe space, away from the busy crowds of the city, where everyone is willing to lend a hand and become gym buddies too. We come in all shapes, sizes, ages, fitness levels and there is sufficient equipment for all with plenty of space for a variety of our fitness regimes. I owe one big Thank-you to Andy for his help, friendly approach and loads of banter over these years - I cannot tell you how grateful I am for this easily accessible facility just around the corner. Cheers Yall.

1 /5 india drummond: similar to other reviews. signed up for a 6 month membership, spent months after the contracted expiry date trying to cancel it and contacting different emails and contact options. redirected to multiple addresses, tried calling, text, tried contacting the specific location, every time 5 days of waiting for a response just to be told i had contacted the wrong gym email and to try a different one. after being charged £94 at once i managed to get a cancellation, asked for a refund and they said it required a months notice. asked if they would like to see the transcripts of numerous previous emails dating back 4 months to prove i had been doing so and hopefully get refunded the nearly £100 of excess membership i hadn’t been using, the reply was basically “it’s cancelled now so the issue is resolved”. very cool. scared me away from gyms completely, i put together a home gym for less money than this place failed to refund me and am enjoying that more. i imagine i will still get another charge next month.