1 /5 Kirsty Salter: Ive been a member since its opening day and initially took advantage of their "family membership for life" offer. Unfortunately, despite assurances via email, text and in person, this agreement has not been honored, and the fees have increased.
There are several issues that impact the overall gym experience. The facility is quite small and suffers from dampness and mold. Classes are often canceled with little to no advance notice, which can be frustrating. Ive also experienced theft of personal items from locked lockers, and unfortunately, staff intervention has not been effective in resolving these situations. Im honestly surprised to see so many 5-star reviews, especially given that some appear to be from staff members.
The membership fee feels high considering these issues, the gyms small size, the limited opening hours, and the standard of equipment, which is frequently broken or damaged.
To end on a positive note, there are a few aspects I appreciate:
- The manager is a genuinely nice person.
- One of the receptionists is consistently lovely and welcoming.
- They do have showers available for members.
- The gyms location is convenient.
Overall, while there are some positive aspects, the significant issues with the facility, membership agreements, and staff responsiveness leave much to be desired. There is one person in particular who is rude and has no people skills. Overall, not a friendly or welcoming gym.