Chelsea’s Nails - (Near Sutton, UK)

5 /5 Supprija San: Such a lovely experience at this store, my first time coming here since I was nearby. Lilly done my nails and she was lovely - genuinely have never been to such friendly store that does nails so nicely but also the customer service. Thank you Lilly xx -Supprija

1 /5 Janedoe: Received reply from Ricky, i have responded at the bottom of my original review. Visited Chelsea Nails for a pedicure last Wednesday before going away, and this will be my last visit. The service has gone downhill for months, but this time was unacceptable. The technician rushed through the pedicure and was extremely rough. When removing the skin around my toes, I clearly told him it was hurting. Instead of adjusting, he carried on, pulling at the skin rather than cutting it properly. This left me with a bruise and soreness for days. The hard skin removal was also poorly done — my heels were still rough when I left. For the price they charge, this is simply not acceptable. This place used to be relaxing and worth the money. Now it feels like the priority is pushing customers through as fast as possible, not providing good service.I will not be returning & I wouldnt recommend it. Reply to Ricky I would much rather you speak to your staff and tighten up your service. It’s not the same as when you first opened.

1 /5 Aurora Dedja-Lika: I am a regular customer here, especially for acrylic nails when I want some added length, but I have never been as disappointed as I was during my recent visit- today . I chose a colour that ended up going all over the place when they applied the powder. Even people in the salon , staff and other customers looked surprised at how messy the work was and even made comments about it . I had witnesses who saw everything. Not to mention I was in that chair for 2 hours or so. I asked them to tidy it up, and they told me they would fix it later, but they did not. Instead, they removed the colour completely because it looked so bad, then blamed the product and applied a different one which still ended up all over my skin. On top of that, I did not get the glitter I had specifically asked for. I still paid full price, and although I did not want to argue, the whole experience left me genuinely shaken. As a professional myself, I should have addressed this more firmly, but out of respect and because they usually do excellent work, I held back. I normally leave a tip, but this time I honestly could not justify it. I am extremely unimpressed and now feel hesitant about returning. Maybe it was just one bad experience, but I am really not sure.

5 /5 Anna Hunt: Fantastic service. Walked in without an appointment and was seen straight away despite the place being very busy. Nails are amazing. I’ve had my nails done for years and I would suggest they are the best yet.

5 /5 Lil Kingz: Absolutely love this nail bar! My and my friends nails are always beautiful they take time and effort when doing them. The staff are lovely and friendly also and make us feel welcome. Special shout out to Chloe who is so funny and friendly!! The best nail bar in Sutton hands down!