Anytime Fitness Leatherhead - (Near , UK)

1 /5 Ollie: Breached their own contract, violated GDPR, and ignored their own policies – AVOID AVOID AVOID! I strongly advise anyone considering Anytime Fitness Leatherhead to think twice before joining. My experience with this gym has been nothing short of appalling — not due to the facilities, but because of the organisation’s blatant disregard for its own contractual obligations and UK consumer protection laws. After agreeing in writing to freeze my membership at £5/month for health reasons, they instead charged me the full £42.95 without notifying me — a direct breach of contract. It took my own intervention to spot their error, chase them, and secure a refund. Had I not, I would still be unknowingly overpaying. Despite multiple clear written agreements, the club misapplied its own terms and ignored pre-contractual representations — actions which fall foul of the Consumer Rights Act 2015, particularly Sections 49 and 50. They also refused to confirm my contract end date until legally challenged, a breach of my right to access personal data under UK GDPR Article 15. Even worse, their internal knowledge of consumer rights was shockingly poor. They repeatedly misrepresented the law, dismissed factual concerns, and only corrected course when forced to — not proactively, but after legal escalation. Trust was entirely eroded, and I was left to defend my basic rights against what should have been a straightforward resolution. Check your rights before signing anything with this company. Don’t assume they will follow the law — do your research, keep all communication in writing, and be prepared to hold them accountable. I wouldn’t wish this experience on anyone.

5 /5 Michael Cooper: Amazing, personable staff always ask how my progress is going and even offer insightful, actionable advice . Equipment is top-quality and varied; occasional platters of free fruit are a lovely surprise; the community here is fantastic and the easy 24/7 access makes it incredibly convenient for scheduling. 5☆, one of the best gyms ive ever been a member of. only complaint is that the shower automatically turns off after about 4 minutes while youre still in there

5 /5 Shannon Kopieczek: Such an awesome place. So glad I chose anytime fitness to start my journey with. All PTs are amazing and always make sure you’re ok and help you when you need it. Such a friendly atmosphere and music always gets you in the gym spirit

1 /5 Agnes Jones: I am writing to express my dissatisfaction with your gym services and the handling of my membership cancellation request. Despite my multiple attempts to cancel my membership, citing valid reasons such as a medical certificate from my GP and a change in residence, I have not received a satisfactory resolution. Unfortunately, it seems my concerns have not been taken seriously. The issues I experienced with the gym include poor cleanliness, consistently broken equipment, limited space, and the lack of hygienic facilities for women. During my trial, I was assisted by the branch manager, Treasure Baka, who signed me up on the spot. I was clearly informed that I could cancel my membership at any time without notice and even pause it if necessary. At no point was I made aware that I would be committed to a 12-month contract. I have not used the gym for over three months and have made repeated efforts to cancel the membership due to the above issues. However, they are still trying to charge me for services that I neither use nor am satisfied with. I would appreciate immediate action to cancel my membership, as continuing to charge me for a service I am unhappy with is unacceptable. I trust this matter will be handled promptly and professionally. I feel Ive been lied, ignored, disrespected.

1 /5 Robert James: The staff are unprofessional and will do anything to encourage you to manage your membership through informal channels, including going against their own membership agreement. The gym itself is average, and by no means worth the extortionate monthly fee. It is almost impossible to cancel or freeze your membership without being somehow wrongly charged. Dont use this gym.