1Rebel St Johns Wood - (Near , UK)

1 /5 Sam L: Avoid! Absolutely terrible experience from start to finish. A few key points: 1. Rude, dismissive customer service. The front-desk team consistently act like you’re inconveniencing them by asking basic questions. They refuse to help, won’t explain membership options, and repeatedly tell you to check the website instead of doing their job. Completely unprofessional. 2. Music so loud it’s physically uncomfortable. I’ve tried several Reformer classes with different instructors, same problem every time. The music is blasted at nightclub levels, to the point you can’t hear instructions even through their microphones. It’s actually painful and makes it impossible to focus on the workout. 3. Lockers are a joke. Most are unavailable, and the ones that are free can’t be locked because the dial is stuck in the wrong position. You waste time just trying to find a working locker, and nobody on staff seems to care or check the equipment.

5 /5 Mel N: I’ve been attending the Reshape classes regularly and have seen amazing results!! Emma is a fantastic trainer who always keeps an eye on your technique, and Zack pushes you in the best way to make sure you get the most out of every session. The FOH team is also incredibly kind and welcoming; especially the gentleman with black hair and round glasses (you’re a star)

1 /5 celsivero q: I arrived on time for the class but behind one of their customer, after her, the time is one minute late for the class. then the store manager told me I wasn’t allowed to get in. Other than repeating the policy which is completely followed , he didn’t offer any solution . What the heck? I have never seen such a lousy and arrogant service provider . Never gonna come again

5 /5 Zwengland: Great little studio with everything you need. Spin classes throughout the day, Pilates etc. My personal favorite instructor is Sam for spin. He’s got great playlists and is super engaging. The locker rooms are clean and classy. People have good energy. Juice bar up top. St John’s Wood is a great little nook of London to walk around after your workout.

1 /5 Dana L: Booked a class here for the first time via classpass. I arrived exactly on time, changed and ready, and was told my spot had been given away. I explained the class started at 2:45pm and I was exactly on time and they said sorry but they had already given my spot away. They also confirmed they had taken the classpass credits, marked me as a no-show and I would be charged the no show fee, but that I could email classpass to try and sort it out. Staff were simply doing their job but it definitely was a waste of my time on a Sunday afternoon and left me with a negative impression of the studio. If policy is that patrons will be refused entry even when showing up on time (i.e. they actually have to show up early) then that should be made clear, otherwise it feels like unethical business practises. Would recommend going elsewhere for a more positive experience.