You Fit Rochester - (Near Kent, UK)

4 /5 Zara: Joined recently. Staff are really friendly and helpful, the pool and facilities are clean and tidy. It has long opening hours that fit around work etc. Pool is big enough for lengths and has a shallow end for kids. Gym is small and no the most up to date but it’s more than adequate. Overall this is a good place to join.

1 /5 Tom Evans: I urge anyone who is thinking of joining You Fit Rochester to think again! 1) Changing rooms are dirty, I dont think Ive ever seen a member of staff clean them in the year that I was a member. 2) No poolside shower, and the changing rooms are incredibly small. 3) Broken jazuzzi - The Jacuzzi has been out of full working action for over 14 months and the only compensation we recieved was 1 month at half price. 4) Constant pool downtime - The pool is always closing, I have arrived at the gym on multiple occasions where the pool is at unsafe temperatures and mirky water. 5) Unable to contact head office - I have complained to head office on multiple occasions only to be met with a phone call from the club manager. Head office are impossible to get hold off so if you have a complaint nothing will be done about it. 6) Steal money - 3 months after I joined I dropped my membership from peak to off peak, for 2 months after this I was still charged full price, it took me having to complain to get my money back. 7) No life guard & staff dont care about people using mobiles on the pool side. 8) Nearly every evening there is a swimming lesson that takes up 1/2 of the swimming pool making it impossible to swim full lengths. 9) Gym equipment is mostly broken, including lack of sufficient heart rate monitors on the treadmill, making this dangerous. 10) Management are liars - The club manager promised me a refund of 1 months membership (due to jacuzzi being down for 14 months), when I questioned him on this after not recieveing anything, he claimed he never said it and that the club was not going to offer any more refunds. 11) High staff turnover gives a strong suggestion to how poorly the club is run.

3 /5 Diana vinci: The jacuzzi has been out of action for months !!! The floor in the ladles charging room needs a scrub, the tiles are manky, and it is also disgusting Also, the toilets smell, actually stinks on occasions. And are unsanitary The steam room floor needs scrubbing, as does the sauna You have to supply your own towels unlike hotel guests Theres been lots of issues People accompanying friends and family walk through the changing room and pool area wearing shoes so it gets dirty Theres a door from reception, but theyre not made too use it No friends Friday for months ! Actually a refund should be forthcoming

1 /5 Dawn Osullivan: Really disappointed with membership been 2 years an there is always something out of action the changing rooms need a big overhaul an lockers are rubbish so to the showers in changing room’s don’t be sucked in to the promises every thing is been do. Pool never worked 100. Yes it it a good monthly payment. But we want everything to be 100 percent working

2 /5 MrPayne273: Feel for the staff really. Was a member for 3 months before I couldnt justify the expense anymore. The pool is closed more than its open. In 3 months it was closed for 6 nearly 7 weeks, had a load of money spent supposedly replacing both boilers, its been a month since I left and been text to say its closed again for an unspecified time. If your happy paying £40 odd a month to just treadmills and weights (albeit a very limited amount due to the size of the gym), then by all means crack on. But if your considering joining because, like me, you were super excited about the idea of having a gym and swim membership.. dont bother. You wont get your monies worth, its a total sham.. oh and for gods sake replace the damn lockers! Holy hell!