1 /5 F: 0* DO NOT bother with this place.
Worst customer service.
I booked a kids under 3 hair cut a few weeks ago on Treatwell.
They open at 10am and I called them at 10:03 then 10:11 - no answer and then at 10:33 as I am making ways with my little boy to this appointment, they answer and I wanted to confirm this appointment and if they accept cash, where I am now 5mins away as my appointment was at 10:45.
I arrive and my little boy (under 2yrs) doesn’t like hair cuts (he’s had 4 haircuts previously), like most kids who don’t like hair cuts he is crying.
The hairdresser sees him crying and says I won’t cut his hair if he’s crying, I suggested even if he sits on my lap, she said no.
Bear in mind I will be charged on Treatwell if I cancel last minute so I told them to cancel on their end, instead they rescheduled and told me I need to cancel it.
On top of that, no where on their website or on Treatwell does it say ‘they won’t cut hair on kids that cry’.
They showed no empathy as I walked 30mins in the rain with a child to end up going back. I do not recommend this place for even adults.
