The Pharm- Hampstead Village salon - (Near Camden, UK)

1 /5 canan özge şenlik: I purchased a 4-session electrolysis package, with each session meant to be 30 minutes long. Due to their busy schedule, two of my sessions were only 15 minutes. I later discovered during my last appointment that they had counted these 15-minute sessions as full 30-minute ones. So essentially, I lost half of the value of 2 sessions. When I brought this up, there was no apology, no effort to look into it — just a casual “Oh, really?” and nothing more. My sessions ended like that. If youre planning to purchase a package here, I highly recommend keeping a close eye on the time and tracking your sessions carefully.

5 /5 Iris Samuel: I regularly visit this lovely salon in Hampstead. The whole team are very welcoming, professional, polite and very helpful. Ive had lots of the treatments here and all are done to a very high level, the therapists all work to a high standard. The hot stone treatment with Vila was better than perfect and Irum in the salon was lovely, friendly and professional. Thank you to the whole team

5 /5 Nazmina Begum: I’ve had a range of treatments with Dilak, and every single time has been such a positive experience. What really stands out isn’t just her skill, but the way she makes you feel. I can sometimes find certain environments or experiences a little overwhelming, but with Dilak it’s completely different. She creates such a calm, comfortable atmosphere that puts me at ease straight away. Kind, patient, and gentle, and you can tell she genuinely cares about making each treatment feel right for you. On top of that, incredibly knowledgeable and takes the time to explain things clearly. I always leave feeling more confident, not just in the treatments, but in myself. Dilak is one of those rare people who combines expertise with warmth, and that’s why I wouldn’t hesitate to recommend her to anyone.

1 /5 E G: I go here often and usually have good experiences, however, on this occasion asked for a clean up of my eyebrows by threading which left me with lopsided eyebrows. I told the beauticians I was unhappy and they at first said my eyebrows had always been like that then that they didn’t see a difference between them, took a picture of my face to send their manager, and then took me to a private room to brush up my eyebrows upon which they conceded they were lopsided. The manager then insisted on speaking to me on the phone at which point she said I would only be entitled a refund “if I had been burned by wax or my whole eyebrow had been taken off.” A lot of bother for raising a simple service issue - customers should be permitted to raise issues if service didn’t match their standards / what they requested. They resolved to charge me the full price, and I would advise you don’t go here as if you are unhappy with the service they will refuse to hear it and accuse you of making it up.

5 /5 JENU SAMUEL: After two years, I finally had a facial with Dilak, and it was absolutely amazing! I felt so relaxed and refreshed. If you’re looking for the best place for a facial, I highly recommend seeing Dilak — she’s truly the best!