The Castle Centre - (Near Southwark, UK)

5 /5 Anju Mac: Came here for the first time and I was truly amazed!! I’m currently on a mission to visit and review all Southwark sites, so far I’ve been to Dulwich, Peckham and Camberwell, with Dulwich leading but after today the Castle is definitely the best so far!! Great customer service, the place was spotless, it’s got a nice layout. Very nice place to train and will definitely be back soon!! Sadly I didn’t have time to use the sauna/steam room as the site was closing. Also the canteen was closed so could sample any food, but it did look very tidy and clean. I’m glad I came here today, wish I had done so sooner!!!!!!!!

3 /5 envsf03: The gym itself is great with top range equipment. however, the booking system is very council with ridged rules that are not customer focused. Gym sessions slots often show as fully booked when the gym is half-empty. if you turn up 10 mins before your booked slot reception staff will make you wait those 10mins in the reception area, again, even when the gym is empty. I thought Southwark Council were trying to encourage their residents to get fit/exercise not make it a difficult thing to achieve.

5 /5 Jenny ortega: I had a truly wonderful experience at the Castle Centre. The atmosphere was warm and welcoming, and the customer service was a perfect 10/10. The receptionist, Abdul, was extremely polite and helpful. He explained the membership prices clearly and took his time to make sure I understood everything, which meant a lot to me as I have a learning disability. In all my years visiting the Castle Centre, I have never met anyone as kind, patient, and supportive as Abdul. He really went above and beyond, and I’m very grateful for his outstanding service.

1 /5 Buga_hair by vcd Vdc: Today I ment to have a tour review, with a member of staff, sadly it has been declined with a rude and unprofessional staff. She declined me access to the gym to make my own round tour to see the facility that is available. All the time she repeat to me I can acces the gym at later time to exercise, even though I told her more than three times that I wasn’t planning to use the gym on that day, I wanted to use it another day after I reviewed the premise and facilities to be sure that The castle gym is suitable for my needs. Unfortunately after 10 to 15 arguing with her I decided to leave and come another day when I can see the person who has booked the appointment with me. I would suggest for everyone that want to use the facility or the gym to think again as the staff are not polite and not patient at the reception area.